Retail Operations Manager

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Take full responsibility for daily order management across various retail channels, such as Ulta, Ulta International, Amazon, and future distribution expansions.

• Verify purchase orders against item specifications, pricing, quantities, inventory levels, and delivery requirements.

• Address order discrepancies prior to confirmation and manage fulfillment priorities during shortages.

• Collaborate with fulfillment providers on order confirmation, routing, labeling, shipping documentation, pickup, and delivery processes.

• Oversee EDI transactions and retailer portals; resolve any issues with missing or rejected documents.

• Prepare and submit invoices while reconciling ordered, shipped, and invoiced quantities.

• Investigate chargebacks, compile dispute documentation, track deadlines, and tackle recurring issues.

• Ensure order-execution readiness for new retailer and item launches.

• Maintain comprehensive order records and reporting by retailer and distribution center.

• Enhance procedures, service reporting, backup coverage, and repetitive workflows.

• Collaborate with Sales, Procurement and Inventory, Finance, manufacturing partners, fulfillment providers, and the VP of Operations.

⛳️ Requirements

• A minimum of 3 years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products environment.

• Proven experience managing national retailer orders from receipt through delivery and invoicing, including resolving exceptions across internal teams and fulfillment partners.

• Experience supporting multiple distribution centers while meeting retailer routing and compliance standards.

• Practical experience monitoring EDI transactions, diagnosing operational issues, and collaborating with providers to resolve them.

• Experience working directly with third-party warehouses and transportation partners to address fulfillment and delivery challenges.

• Strong proficiency in Excel or Google Sheets, including the ability to reconcile order, inventory, shipment, and invoice data.

• Ability to exercise sound judgment when priorities conflict, with the capability to articulate risks, suggest actions, and recognize when decisions require approval.

• Excellent communication skills, meticulous attention to detail, and consistent follow-through.

• Demonstrated examples of improving operational processes, including a clear explanation of your contributions and the resulting enhancements in accuracy, service, or manual effort.

• Experience in the beauty, fragrance, personal care, or home products sectors.

• Familiarity with OpenText, ShipIQ, Partners Online, or similar retailer systems; experience in improving workflows through ERP systems or automation.

• Proficiency in LLMs (e.g., Claude, GPT).

• Experience supporting new retailer launches or managing Amazon fulfillment alongside national wholesale accounts.

🏝️ Benefits

• Highly competitive salary and equity.

• Opportunities for growth and the ability to expand your role and responsibilities.

• Medical, Dental, and Vision healthcare insurance.

• 401K Retirement Plan with company matching.

• Paid Parental Leave.

• Flexible vacation and PTO policy.

• Industry-leading well-being and mental health benefits.

• Options for virtual and remote work, along with a work-from-home setup.

• Enjoy Snif products on us!