Manager, Alumni Engagement – Operations

This is a fully remote position, open to applicants in Middle East.

📋 Description

• Take charge of the alumni communications calendar and orchestrate multi-channel outreach via Slack, email, SMS, and LinkedIn.

• Craft and implement campaigns, including writing copy, audience segmentation, scheduling, forms creation, and follow-up tracking.

• Oversee the alumni Slack community and LinkedIn network.

• Conduct outcome and profile-update initiatives to gather placement data, resumes, and LinkedIn profiles.

• Collaborate with coaches on stories from newly placed alumni and contributors.

• Design, develop, and sustain automation systems for both alumni and coach operations.

• Utilize Google Apps Script, the Slack API, Connected Sheets, and no-code tools for development.

• Create dependable workflows incorporating testing, validation, run logs, safe-failure logic, and manual overrides.

• Draft maintenance documentation for operational systems.

• Develop and manage AI-powered workflow components such as resume reviews, message drafting, and response triage.

• Maintain BigQuery datasets and views related to alumni operations.

• Integrate warehouse data with Sheets, Tableau, and Hex, and supervise outcomes and coach-performance dashboards.

• Ensure data quality by validating ingestion, addressing duplicates, and synchronizing records across systems.

• Generate regular and ad hoc analyses of alumni support and placement trends.

• Oversee daily operations for contracted career coaches.

• Coordinate the facilitation of professional development sessions.

• Build candidate pipelines for employer partners and deliver shortlists.

• Keep project trackers and team playbooks up to date.

⛳️ Requirements

• A minimum of 2 years in program operations, alumni relations, career services, community operations, or operations analytics, preferably in education, workforce development, or a high-volume learner environment.

• Proficient in SQL with hands-on experience in a cloud data warehouse (BigQuery preferred).

• Ability to script in Google Apps Script/JavaScript or Python.

• Comfortable working with REST APIs.

• Exceptional written communication skills with a proven ability to craft messages that inspire action, demonstrating sound judgment regarding tone, timing, and audience fatigue.

• Capable of managing multiple concurrent workstreams across internal teams, contracted coaches, and external partners.

• A builder’s mindset: recognize repetitive tasks, suggest systems, and document processes for others.

• Experience with AI tools such as Claude, ChatGPT, or Gemini applied to operational tasks, with an understanding of when human review is necessary.

• Familiarity with Tableau or Hex, Typeform, Airtable, Notion, and an ATS/CRM like Recruit CRM (preferred).

• Knowledge of Amazon Career Choice or similar employer-funded upskilling programs (preferred).

• Experience in coordinating contractor or vendor teams (preferred).

• Availability to work compatible hours with the EST time zone.

🏝️ Benefits

• Insurance or subsidies based on location.

• Unlimited Time Off.

• Company-paid holidays.

• An official company-wide week-long holiday during the last week of December.

• Access to complimentary data skills training through our programs.

• Remote work flexibility.

• Adaptable working hours that align with the EST time zone.