USCAN Operations Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a catalyst for change within people, processes, and systems.

• Formulate and implement operational strategies that align with business objectives.

• Oversee cross-functional teams in areas such as loan processing, leasing operations, servicing, and customer support.

• Establish a scalable system that facilitates business growth while promoting automation, simplification, and minimizing complexity and customization.

• Cultivate and mentor a high-performing, cross-functional team to develop a sustainable business model.

• Collaborate with sales, credit, product, and technology teams to assist in new product introductions and market expansion.

• Act as a primary liaison with external partners, vendors, and healthcare clients.

• Optimize workflows for loan origination, underwriting, documentation, funding, and servicing.

• Identify and monitor KPIs to evaluate operational performance and customer satisfaction.

• Prepare and deliver reports to executive leadership regarding operational health and strategic initiatives.

• Integrate digital tools and AI/ML technology to enhance turnaround times and mitigate operational risk.

• Spearhead continuous improvement initiatives to boost efficiency, scalability, and service quality.

• Collaborate with legal and compliance teams to oversee audits and regulatory assessments.

• Nurture a culture of accountability, innovation, and customer orientation.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related discipline.

• 8 years of experience in leasing and loan operations.

• MBA or a master's degree in a related field is preferred.

• Relevant certifications (CFA, CPA, or CTP) are advantageous.

• Exceptional presentation, facilitation, and communication abilities.

• Capacity to manage multiple high-priority tasks and deliverables with high visibility.

• Strong analytical skills: capable of linking business strategy, operations, and financials clearly.

• Adaptable and flexible: open to change in response to new information and unexpected circumstances, and able to work in ambiguous situations.

• Legally authorized to work in the United States.

• Must successfully pass a drug screening (if applicable).

• Employment visa sponsorship is unavailable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance is not provided.