Retail National Account Manager – West Coast Territory

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Strategize and implement initiatives to meet AOP objectives and foster profitable growth across designated accounts.

• Oversee specialty retail, mass, craft, and distributor clients throughout the West Coast region.

• Create and execute annual account strategies that align with customer goals and Libbey's growth objectives.

• Cultivate customer relationships and act as the main point of contact for assigned accounts.

• Direct line reviews, assortment planning, promotional execution, and strategic growth initiatives.

• Identify, pursue, and secure new business opportunities, including national account growth prospects like Albertson’s.

• Formulate customer-specific selling strategies, presentations, assortment suggestions, and pricing solutions.

• Propel incremental growth through innovation, category expansion, and merchandising opportunities.

• Collaborate with Marketing, Creative, Planning, Supply Chain, and Operations on customer programs and product launches.

• Work alongside Finance on pricing strategies, profitability targets, and margin management.

• Oversee customer forecasts, inventory flow, replenishment strategies, and supply chain coordination.

• Track business performance, identify risks and opportunities, and formulate action plans.

• Utilize market insights, customer data, and industry trends to shape selling strategies.

• Create and present customer presentations, sales materials, business reviews, and growth proposals.

• Relay customer needs, business opportunities, competitive dynamics, and market feedback to internal teams.

• Lead or engage actively in sales and cross-functional business initiatives.

• Participate in customer meetings, industry trade shows, Libbey sales meetings, and training events as necessary.

⛳️ Requirements

• High school diploma or GED is required.

• A Bachelor’s degree is preferred, or an equivalent combination of education and relevant work experience.

• At least 5 years of experience in national account management, retail sales, or similar commercial positions.

• Experience managing clients within specialty retail, mass retail, craft, distributor, or similar channels.

• Proven track record of driving growth through business development and acquiring new customers.

• Strong financial acumen, encompassing pricing strategy, forecasting, sales planning, and margin management.

• Competence in developing and delivering impactful internal and external presentations.

• Excellent relationship-building, negotiation, and communication skills.

• Demonstrated capability to collaborate with and influence cross-functional teams.

• Strong organizational, analytical, and time management abilities.

• Ability to handle multiple priorities and complex customer portfolios in a fast-paced setting.

• Willingness to travel at least 25% of the time.

🏝️ Benefits

• 25% target sales incentive plan.

• Car allowance.

• Mileage reimbursement.

• Company cell phone.

• Company laptop.

• Comprehensive healthcare benefits package.

• 401(k) with company matching.

• Generous Paid Time Off.