Resource Manager – 12-month Fixed-Term Contract

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee resource planning and staffing operations throughout North America.

• Suggest staffing solutions based on individual skills, experience, availability, development objectives, and business priorities.

• Manage resource requests while balancing client expectations, workforce capacity, and organizational goals.

• Track utilization, workload distribution, and realization metrics.

• Manage bench resources by aligning consultants with upcoming opportunities, certifications, and strategic initiatives.

• Collaborate with global resource management teams to optimize capacity and enhance operational efficiency.

• Evaluate workforce trends, utilization metrics, and business forecasts to inform strategic staffing decisions.

• Identify capability and skill gaps and propose solutions for future business requirements.

• Provide leadership with insights regarding resource risks, shortages, and capacity limitations.

• Collaborate on certification planning and workforce readiness initiatives.

• Establish and uphold best practices in resource management.

• Support staffing initiatives across practices and regions.

• Improve resource planning systems and processes.

• Ensure data integrity and compliance across resource management tools.

• Create and manage reporting dashboards and workforce analytics.

• Build collaborative relationships with Delivery, Sales, Operations, and People teams.

• Advise leaders on workforce planning, utilization, and staffing strategies.

• Coach and mentor junior Resource Managers.

• Provide training on resource management tools, processes, and best practices.

• Lead staffing discussions and influence decisions using data and business insights.

• Collaborate with Talent Acquisition and business leaders regarding current and future hiring requirements.

• Support scalable, flexible, and multi-skilled workforce planning initiatives.

⛳️ Requirements

• Bachelor's Degree in Business Administration, Human Resources, Management, or a related field.

• 5-8 years of experience in Resource Management, Workforce Planning, PMO, Consulting Operations, or a comparable role.

• Demonstrated experience in balancing competing priorities across various stakeholders, teams, and geographic locations.

• Strong analytical abilities with the capacity to interpret data and convert insights into actionable recommendations.

• Advanced proficiency in Excel, PowerPoint, Salesforce, Certinia/FinancialForce, and Anaplan.

• Excellent communication, relationship-building, conflict resolution, and problem-solving skills.

• Resource Management Certified Professional (RMCP) certification is preferred.

• Project Management certification (PMP or equivalent) is preferred.

• Experience in a professional services, consulting, or technology organization is preferred.

🏝️ Benefits

• Equal Employment Opportunity.

• Reasonable accommodations for applicants with physical and/or mental disabilities.

• Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD, and Mental Wellness Alliance.

• Inclusive workplace culture centered on trust and belonging.