Residential Claims Specialist – Desk

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage intricate and high-risk residential claims utilizing advanced technical knowledge.

• Engage with clients, witnesses, or other relevant parties in the field to gather statements and negotiate settlements as necessary.

• Work collaboratively with internal teams, external vendors, and business partners to ensure prompt and precise claim resolutions.

• Implement claims management principles to control expenses and reduce claims leakage.

• Detect potential fraudulent claims and handle them according to company policies and procedures.

• Collaborate with claims vendors to uphold agreed-upon service standards.

• Serve as a subject matter expert in residential claims.

• Ensure that claim documentation is accurate, comprehensive, and adheres to regulatory and internal standards.

• Recognize, manage, and escalate non-standard or high-risk claims when required.

• Safeguard organizational interests by identifying risks and applying suitable controls.

• Contribute to initiatives aimed at process improvement.

• Engage in cross-functional and enterprise initiatives, offering expert advice on complex claims scenarios.

• Foster a collaborative, inclusive, and positive team environment.

• Share knowledge, provide coaching, and assist in skill development within the team.

• Remain updated on emerging trends, tools, and best practices in the industry.

• Represent TD Insurance as a brand ambassador both internally and externally.

• Generally report to a Team Manager / Manager, Claims.

⛳️ Requirements

• Extensive experience in managing complex residential insurance claims.

• Experience with litigation claims.

• Demonstrated ability to handle high-risk, high-severity claims with extended resolution timelines.

• In-depth understanding of the residential claims lifecycle and claims management practices.

• Strong knowledge of fraud detection, investigation, and escalation procedures.

• Capability to operate at maximum claims authority, with escalation for specific claims.

• Expert knowledge of the industry, supported by relevant accreditation and credentials.

• Solid understanding of insurance regulations, operational environments, and compliance standards.

• Ability to leverage Claims Resources teams and subject matter experts to evaluate liability and damages.

• Exceptional judgment, decision-making, and negotiation skills.

• Strong written and verbal communication skills.

• Proven ability to work collaboratively with internal teams and external partners.

• Strong organizational, prioritization, and time-management abilities.

• Comfortable working independently in complex and uncertain situations.

• Commitment to ongoing learning and professional growth.

• Subject to provincial regulations for employment purposes.

• Must comply with applicable provincial or territorial regulations and requirements.

🏝️ Benefits

• Base salary.

• Health and wellness benefits.

• Savings and retirement programs.

• Paid time off.

• Banking benefits and discounts.

• Career development opportunities.

• Reward and recognition programs.

• Regular development discussions.

• Training programs.

• Online learning platform.

• Mentoring programs.

• Training and onboarding sessions.

• Accessibility accommodations during the interview process.