Claims Coordinator – 12-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial contact for employees with Disability and Life and Living coverage.

• Clarify the claims application procedures to both employees and employers.

• Assess and process paperwork related to claims.

• Review new employer referrals and establish Early Intervention, pre-claim, Disability, and Life and Living files.

• Refer cases to the relevant teams and Case Managers.

• Receive, evaluate, verify, compile, and submit claims to external insurance providers.

• Maintain claim documentation and relay updates to stakeholders until resolution.

• Follow up on incomplete or pending paperwork and rectify any errors or omissions.

• Examine policy details and verify insurance coverage.

• Identify, suggest, and oversee return-to-work strategies.

• Inform billing administration of relevant updates to WEBS.

• Address inquiries, emails, and voicemails within one business day.

• Input complete and accurate file details into the proprietary database.

• Manage both incoming and outgoing phone communications.

• Submit IT requests with leadership approval.

• Detect inefficiencies and offer suggestions to enhance outcomes and operational efficiency.

• Carry out other duties as assigned.

⛳️ Requirements

• A minimum of 2 years of prior administrative and/or customer service experience.

• Previous experience in benefits is considered an asset.

• Proficiency in Microsoft Excel, Outlook, and Word.

• Ability to work during core business hours.

• Capability to manage sensitive information in adherence to privacy and confidentiality policies.

• Strong ability to prioritize tasks, manage caseloads, and complete administrative responsibilities accurately and punctually.

• Excellent communication skills, with a focus on clarity, positivity, and respect.

• Ability to navigate challenging conversations with tact and diplomacy.

🏝️ Benefits

• Remote work opportunities within Canada.

• A workplace culture that is inclusive and respectful.

• Accommodations provided during all phases of the hiring process.

• Opportunities for career advancement.