Reservations, Corporate Sales Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming reservation inquiries through phone and email.

• Assist guests by providing information on room and apartment options, availability, rates, and general hotel details.

• Input, modify, and oversee reservations in the hotel’s property management system.

• Aid in inquiries related to short-stay, long-term accommodation, and corporate bookings.

• Follow up on booking inquiries to enhance conversion rates.

• Ensure accuracy in guest, booking, and reservation data.

• Maintain professional and responsive communication throughout the reservation process.

• Conduct outbound calls to potential corporate clients from provided contact lists.

• Follow up with companies, business travelers, and prospective accommodation partners via phone and email.

• Advocate for H on Mitchell's corporate and long-stay accommodation options.

• Pursue corporate accommodation inquiries, assisting in converting prospects into bookings.

• Re-establish connections with previous or existing contacts when applicable.

• Keep records of sales discussions, opportunities, and follow-up activities.

• Provide support to management in general sales administration and reporting.

• Develop professional relationships with corporate contacts, returning guests, and accommodation partners.

• Understand customer accommodation needs and identify appropriate room, apartment, or long-stay options.

• Provide prompt written follow-ups after phone discussions.

• Deliver a professional guest experience that aligns with H on Mitchell's service standards.

⛳️ Requirements

• Hands-on experience in hotel reservations, front office operations, accommodation sales, or a similar hotel setting.

• Experience in entering and managing reservations through a hotel Property Management System (PMS).

• Confidence in handling reservation inquiries and guest inquiries over the phone.

• Proven experience with outbound calls, sales follow-ups, account management, or proactive customer engagement.

• Strong verbal and written communication skills in English.

• Comfort speaking professionally with corporate clients and business decision-makers.

• Keen attention to detail when managing rates, dates, guest information, and booking requirements.

• Proactive in following up on inquiries and opportunities.

• Ability to work independently in a remote setting while remaining accountable to the on-site management team.

• Previous experience in an Australian hotel, serviced apartment, or accommodation business is highly valued.

• Familiarity with corporate accommodation accounts or long-stay bookings is highly regarded.

• Experience working with corporate travel agents, business travelers, or project accommodation is highly regarded.

• Prior exposure to hotel sales, business development, or account management is highly regarded.

• Relevant experience in New Zealand or other Commonwealth-market hotels, where Australian experience is unavailable, is highly regarded.

• Comfortable adapting to new systems and assisting in maintaining a structured sales follow-up process.

🏝️ Benefits

• Opportunity to work in a dynamic team environment.

• Professional development and training opportunities.

• Competitive salary and benefits package.