Research and Insights Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Initiate, design, and manage market and customer experience research initiatives.

• Oversee and implement daily research needs for a specific client-focused area.

• Analyze both quantitative and qualitative data derived from customer feedback tools across various touchpoints and product categories.

• Convert customer feedback data into actionable insights that support internal business processes and strategies.

• Create communication strategies and reports to disseminate customer insights throughout the organization.

• Integrate surveys, data analytics, and secondary data sources into cohesive views for different business areas.

• Employ leading industry practices in research and insight methodologies.

• Engage in projects that align with corporate or departmental priorities.

• Manage the entire lifecycle of qualitative and quantitative primary and secondary research studies.

• Collaborate with external suppliers.

• Foster relationships with internal teams, departments, and business units to pinpoint research needs.

• Establish customer insight objectives and deliver data-driven insights and recommendations.

• Support strategic initiatives, business plans, and operational forecasting.

• Engage in continuous self-development and participate in knowledge transfer activities.

⛳️ Requirements

• Post-secondary degree or diploma in a relevant field such as business economics, statistics, and/or research.

• Certification as a Market Research Professional (CMRP) and/or completion of coursework from the Market Research Intelligence Association (MRIA).

• 3 to 5 years of progressively responsible experience in market or customer research.

• Experience in using or managing online panels.

• Proven experience in managing large-scale and ongoing brand, loyalty, or market studies.

• Familiarity with data analysis using statistical tools like SPSS is an asset.

• Experience with administering and utilizing survey platforms such as Qualtrics is an asset.

• An equivalent combination of education and/or experience may be considered.

• Exceptional interpersonal and relationship-building skills.

• Strong analytical skills in both quantitative and qualitative domains.

• Excellent time management, multitasking, and project management abilities.

• High level of accuracy and attention to detail.

• Capability to take initiative, exercise sound judgment, and prioritize tasks effectively.

• Outstanding verbal and written communication and presentation skills.

• Ability to distill complex information into simpler terms.

• Proficient working knowledge of the MS Office suite.

• Must be at least 19 years of age.

• Must be legally authorized to work in Canada.

🏝️ Benefits

• Comprehensive wellness programs designed to enhance your physical, mental, social, financial, and career wellbeing.

• Flexible working model that supports work-life integration.

• 37.5-hour work week.

• Annual volunteer hours provided through the Play It Forward program.

• Remote work options available for employees living in British Columbia.

• Inclusive workplace environment.

• Support for accommodations during interviews.