Renewals Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Spearhead the comprehensive renewal strategy for a portfolio of mid-market clients.

• Cultivate trusted executive relationships and align commercial discussions with customer priorities and outcomes.

• Identify and advance expansion opportunities in collaboration with Sales and Customer Success teams.

• Manage pricing, commercial terms, and contract negotiations.

• Develop commercial account plans that support renewals, executive engagement, and future growth initiatives.

• Recognize commercial risks, formulate mitigation strategies, and coordinate with cross-functional teams.

• Ensure precise renewal forecasts and maintain CRM data integrity.

• Utilize customer insights, product usage, and commercial metrics to prioritize opportunities and enhance portfolio performance.

• Contribute to scalable processes, operational excellence, and best practices.

⛳️ Requirements

• A minimum of 4 years of experience in Renewals, Account Management, Customer Success, or a similar commercial role within a B2B SaaS setting.

• Proficient in managing Enterprise and Strategic customers.

• Proven track record of successfully managing complex commercial renewals and meeting retention and revenue targets.

• Capable of establishing trusted relationships with executive stakeholders and leading commercial discussions.

• Experience in negotiating SaaS agreements, pricing structures, and contract terms.

• Ability to leverage customer insights, usage data, and business metrics for strategic commercial decision-making.

• Experience in maintaining accurate forecasts and managing opportunities within Salesforce or a comparable CRM platform.

• Exceptional communication, collaboration, and stakeholder management abilities.

• Skilled at influencing cross-functional teams.

• Capable of managing multiple complex opportunities with strong organizational skills and attention to detail.

• Self-driven, proactive, adaptable, and committed to ongoing improvement.

🏝️ Benefits

• Eligibility for an incentive plan in addition to the base salary.

• An inclusive workplace that fosters a culture of belonging.