Renewals Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee a designated portfolio of customer renewals, ensuring key dates are monitored and driving them to timely completion.

• Engage in consultative discussions with customers throughout the renewal process.

• Spot opportunities for expansion, including additional seats, tiers, or modules.

• Investigate new use cases and unmet needs within current accounts.

• Accurately prepare and dispatch renewal quotes, order forms, and associated documentation in a timely manner.

• Evaluate renewal situations by analyzing usage trends, contract terms, and pricing; escalate unusual issues and assist in mitigating risks.

• Clarify renewal terms and issues to both customers and internal stakeholders.

• Work collaboratively with Sales, Customer Success, and Finance to identify expansion opportunities, resolve obstacles, and facilitate renewals.

• Maintain proactive and transparent communication with customers and internal stakeholders.

• Keep precise records in the CRM/renewals system for accurate forecasting and reporting.

• Prioritize tasks with guidance from senior team members.

• Contribute to team objectives by working in collaboration with fellow Renewal Managers.

⛳️ Requirements

• Capable of executing fundamental renewal processes independently and has been exposed to more complex scenarios such as multi-year agreements, upsell-attached renewals, or non-standard terms.

• Developing comprehension of GitLab's operational methodologies, values, and high-performance culture.

• Familiarity with GitLab's remote work best practices.

• Possesses a growth mindset and a sense of ownership.

• Exceptional attention to detail and organizational abilities; comfortable managing multiple renewals simultaneously.

• Proficient written and verbal communication skills.

• Ability to adhere to established processes and frameworks while appropriately flagging exceptions.

• Collaborative attitude and receptiveness to feedback and coaching.

• Willingness to travel for training sessions, team offsites, customer meetings, and similar events.

🏝️ Benefits

• Comprehensive benefits to enhance your health, finances, and overall well-being.

• Flexible Paid Time Off policy.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund for personal advancement.

• Parental leave benefits.

• Support for home office setup.