Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the auto-renewal process, ensure forecast hygiene, and conduct contract audits throughout the portfolio.

• Strive for a 95%+ on-time renewal closure rate by T-30 without any lapses for Enterprise accounts.

• Collaborate with the Scaled CSM to oversee scaled-book renewals utilizing automation and minimal commercial engagement.

• Assist in executing the Enterprise renewal strategy by preparing T-120 renewal briefs, conducting commercial preparations, and performing account research.

• Gather data, draft necessary documents, and facilitate the setup of commercial discussions.

• Gain proficiency in A2 coverage during the first quarter and autonomously manage A2 renewals and complex mid-market escalations by the conclusion of Q2.

• Contribute to the development of playbooks, tools, and documentation to create a scalable renewals process.

• Work in tandem with CSMs, AEs, deal desk, and Finance to ensure smooth transitions and expedited contracting.

• Leverage AI tools for account research, proposal creation, forecast summarization, and customer outreach.

• Assist in defining a modern renewals function supported by AI capabilities.

⛳️ Requirements

• Process-driven with the ability to handle numerous tasks simultaneously without losing focus.

• Strong commercial acumen, including guiding customers on pricing, addressing objections, and negotiating terms.

• Excellent written and verbal communication skills that are clear and engaging.

• Determined, ambitious, and eager to develop a function while expanding responsibilities.

• Quick learner of SaaS tools.

• Practical experience with a Customer Success platform such as Vitally, Gainsight, or Catalyst is a plus.

• Familiarity with a CRM like HubSpot or Salesforce is advantageous.

• Interest in the plaintiff legal industry.

• AI-focused mindset.

• 1–3 years of experience in SaaS renewals, customer success operations, sales operations, or account management (preferred qualifications).

• Comfort with analyzing usage data, product signals, and forecasting inputs (preferred).

• Knowledge of contract lifecycle processes, including proposals, redlines, and signature workflows (preferred).

🏝️ Benefits

• Competitive Salary & Equity

• 401(k) Program with Employer Matching

• Health, Dental, Vision and Life Insurance

• Short Term and Long Term Disability

• Commuter Benefits (for in-office employees only)

• Autonomous Work Environment

• Workplace Setup Reimbursement

• Telecomm Stipend

• Flexible Time Off (FTO) + Holidays

• Quarterly Team Gatherings

• In-office Perks (for in-office employees only)