Renewals Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage a substantial renewal portfolio for Velocity accounts, ensuring timely and accurate contract renewals.

• Execute proactive renewal strategies well in advance of contract expiration dates, including outreach, follow-up, timeline management, and coordination within the organization.

• Early identification of churn and contraction risks through analysis of customer signals, activity trends, and internal context; escalate with clear recommendations when necessary.

• Clearly and confidently articulate renewal value for transactional customers, leveraging customer outcomes, product usage, and business context to enhance discussions.

• Collaborate with Customer Success Managers, Account Directors, Finance, Legal, Professional Services, Support, and leadership to address obstacles and advance deals.

• Ensure precise forecasts and maintain CRM hygiene, including renewal status, risk levels, obstacles, next steps, and anticipated outcomes.

• Utilize playbooks, segmentation, and automation to manage a large business portfolio without compromising customer experience.

• Assist with save motions and approved concession pathways using sound judgment and effective internal communication.

• Identify repeatable patterns within the Velocity segment and share insights that enhance renewal strategies, risk detection, and operational efficiency.

• Develop a working knowledge of CaptivateIQ's platform and customer use cases to link renewal discussions to tangible customer value.

• As the inaugural Renewals Manager, collaborate closely with leadership to implement best practices, refine processes, and directly influence retention outcomes in the scaled segment.

⛳️ Requirements

• 2-4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing role within a SaaS environment.

• Proven experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.

• Demonstrated ability to drive or assist in renewal execution within a structured, deadline-focused environment.

• Excellent written and verbal communication skills, particularly in concise engagement with customers.

• Strong commercial acumen: comfortable discussing value, addressing basic objections, and collaborating on deal strategies as needed.

• Exceptional organizational discipline across systems, documentation, forecasting, and follow-through.

• Ability to thrive in a dynamic environment where processes are evolving and not every situation has a perfect solution.

• Familiarity with AI tools to enhance efficiency, prioritization, and customer preparation.

• Experience in SaaS renewals, subscription-based businesses, or recurring revenue models.

• Exposure to pricing, procurement, or lightweight contract negotiations.

• Knowledge of Salesforce, ChurnZero, and workflow/automation tools.

• Experience in SMB, pooled-book, or Velocity-style customer coverage models.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture with team-building events and activities.