Renewals Advocacy Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of executive engagement for Renewals: collaborate with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and discussions regarding renewal strategies.

• Ensure accountability and follow-through: document customer commitments, executive decisions, risks, and action items, while guaranteeing cross-functional ownership, timely follow-through, and visibility at the executive level.

• Develop executive engagement plans: for strategic enterprise accounts and track progress against established objectives, ensuring accountability among internal stakeholders to meet and effectively communicate customer commitments.

• Craft executive-ready communications: prepare briefings for executive customers, business reviews, presentations, and leadership communications that support customer initiatives and align with strategic priorities.

• Manage the Renewals Voice of the Customer: gather, analyze, and relay customer feedback, insights, and executive input to shape business priorities during renewal periods.

• Transform feedback into actionable results: collaborate with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback during Renewals leads to measurable actions, continuous improvement, and an enhanced customer experience.

• Institutionalize tracking and visibility: monitor customer advocacy initiatives, confirm that commitments made to customers are fulfilled, and maintain executive-level insights into customer sentiment, advocacy initiatives, and strategic customer priorities.

• Propel strategic initiatives: aimed at enhancing customer retention, customer experience, and operational excellence throughout the Renewals process.

⛳️ Requirements

• 8–12 years of experience in enterprise SaaS or software.

• Proven experience collaborating with executive leadership (VP level and above).

• Strong customer-facing experience managing enterprise and strategic customer relationships, preferably in a renewals, retention, or account management context.

• Outstanding executive communication, presentation, and relationship management capabilities.

• Solid commercial insight with a comprehensive understanding of enterprise software business models and customer retention strategies.

• Highly analytical and data-driven, with a background in utilizing customer insights, NPS, and business metrics to guide decision-making.

• Proven ability to independently spearhead initiatives, manage competing priorities, and consistently achieve results in a dynamic environment.

• Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct involvement in renewal-cycle dynamics.

• History of fostering cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care, and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.

• Medical, dental, and vision coverage beginning on your first day.

• Mental health support, therapy sessions, and digital wellness tools available through our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Fertility, adoption, and surrogacy assistance via Maven, along with paid volunteer time.

• AirVet: 24/7 virtual veterinary services at no cost.

• Legal services, identity protection, and additional health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Opportunities for personal growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events like our annual Global Day of Learning.