Renewals Account Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Manage the entire renewals cycle, which includes monitoring upcoming renewals, leading discussions, negotiating terms, and ensuring timely closures.

• Develop the renewals process from the ground up, including establishing renewal timelines, escalation paths, risk triggers, and customer engagement schedules.

• Utilize automation and agentic AI to enhance the renewals process efficiently while preserving customer experience.

• Create and oversee renewal reporting and forecasting models along with dashboards.

• Provide reports on renewal rates, at-risk revenue, gross/net retention, and forecast accuracy to senior leadership.

• Establish an early-warning system for accounts at risk and collaborate with Customer Success to mitigate churn.

• Ensure renewal data integrity within the CRM.

• Highlight renewal trends to guide pricing, packaging, and product strategies.

• Collaborate across departments with Customer Success and Finance on retention goals and processes.

• Work alongside founders and leadership to influence retention strategy and enhance customer value practices.

⛳️ Requirements

• A minimum of 3 years in renewals, account management, or a closely related post-sale revenue role within B2B SaaS.

• Proven experience in building reporting and forecasting from scratch.

• Proficient in spreadsheet and CRM tools, including Pylon and HubSpot.

• Capable of transforming complex data into clear, reliable reports.

• A successful history of achieving retention or renewal targets.

• Comfortable working in ambiguous situations and with a degree of autonomy.

• Strong negotiation skills and commercial acumen.

• Ability to credibly present renewal forecasts and risks to leadership and key stakeholders.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• 20 days of paid time off (PTO) annually, plus 8 floating holidays.

• Flexible remote work environment.

• Team retreats in beautiful locations (Amsterdam, Italy, etc.).

• Competitive salary.

• Equity opportunities.

• Global hiring through direct employment or an employer-of-record partner where legally feasible.