Renewal Account Executive – German Speaker

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Oversee relationships with Rocket Software clients and partners, emphasizing the maintenance and enhancement of renewal rates, fostering robust partner/client connections, retaining customers, and spotting upsell possibilities.

• Articulate the value proposition of maintenance, manage negotiations, prepare proposals, and ensure renewals are completed prior to their deadlines.

• Serve as a bridge between customers and the relevant Rocket teams to address escalated issues and optimize maintenance revenue.

• Take primary responsibility for executing the complete contract renewal process by adhering to established procedures and consistent Renewal Sales practices.

• Conduct proactive and regular outreach to customers.

• Profile and record customer intelligence.

• Reduce cancellations and enhance renewal revenue.

• Manage price increases throughout the renewal opportunity process.

• Educate customers on the benefits of support.

• Negotiate renewal agreements.

• Collaborate with various stakeholders regarding issues or concerns that impact the successful sale of renewals for designated accounts.

• Identify new opportunities for additional capacity, cross-selling, and refer these opportunities to Sales Account Executives.

• Address complex escalations.

• Track renewal metrics to assess success.

• Provide forecasting for renewals and pipeline reporting.

⛳️ Requirements

• Over 5 years of relevant business experience, with a preference for 2+ years in customer relationship management.

• Exceptional written and verbal communication skills in German.

• Familiarity with a sales automation system, ideally Salesforce.com.

• Strong ability to influence and negotiate effectively.

• High energy and a deep passion for addressing customer needs.

• Customer-oriented: proactive, responsive, and diligent in discovering, anticipating, and fulfilling customer needs by utilizing internal resources.

• Resilient: maintains persistence in the face of challenges or rejection and does not give up when faced with difficulties.

• Capacity to set and achieve goals with minimal guidance or coaching.

🏝️ Benefits

• This position qualifies for commissions in line with the company's plan terms.