Release Customs Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently process, assess where relevant, and release client shipments in line with operational procedures and service standards.

• Prepare customs entries by examining documentation and selecting suitable clients, vendors, keywords, and HS codes.

• Input shipment details for release, assessment, and billing, ensuring all mandatory fields are filled out accurately.

• Determine the correct value for duties and tariff classifications based on invoice details and sales terms.

• Reach out to Release Import Analysts or client service teams for any missing documentation, information, or directives.

• Verify documents for release conditions, compliance, rating accuracy, and free trade certificates.

• Follow standard operating procedures (SOPs), exceptional service practices (ESPs), business rules, special client instructions, notes, and alerts.

• Recognize outdated or inefficient procedures and suggest improvements.

• Investigate and professionally address Call Center inquiries via phone or email in non-Air/Sea locations.

• Prioritize and complete tasks in accordance with client and customs requirements.

• Escalate two-step release requirements, authorization matters, and release issues for resolution.

• Update, approve, and release billing information as necessary in Canada.

• Assist with billing and ASR automated systems rating when required.

• Collaborate in daily Release Operations with fellow team members.

• Utilize available system automation tools to enhance release processing.

• Undertake other related duties as assigned by management.

• Comply with established policies and procedures.

⛳️ Requirements

• High School Diploma/GED or equivalent is required.

• Actively pursuing or successfully completing the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA is necessary if not already acquired.

• Completion of the CCS examination is essential for further career progression.

• Proficiency in Word and Excel software applications.

• Strong oral and written communication and organizational skills.

• Client service-focused interpersonal skills.

• Capability to manage large volumes and adhere to tight deadlines.

• Strong attention to detail, organization, completeness, and accuracy.

• Good analytical and problem-solving abilities.

• Capacity to make decisions and provide recommendations within authorized limits.

• Exceptional time management skills.

• Ability to maintain a professional appearance.

• No prior experience is necessary.

🏝️ Benefits

• Incentive opportunities.

• Comprehensive benefits package.

• Professional development programs.

• Flexible, growth-oriented work environment.

• Continuous learning opportunities.

• Long-term support for career advancement.

• Recognition for achievements.

• Accommodations available throughout the recruitment process for applicants and employees with disabilities.