Analyst, Commercial Special Servicing

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee tasks for a designated portfolio of geographically diverse, non-performing commercial and business-purpose mortgage loans.

• Evaluate collateral property information, loan accounting, loan documentation, vendors, and market research.

• Examine loan accounting and prepare or confirm calculations for legal demands.

• Handle incoming calls and correspondence from borrowers and internal teams.

• Assess property valuation reports, inspections, operational data, loan documents, and covenants.

• Analyze performing loan reports to detect commercial loans that may need to be transferred to special servicing.

• Monitor the status of property taxes and insurance for assigned collateral.

• Act as the primary contact and liaison with external special servicers.

• Manage requests and instructions from external special servicers regarding posting and disbursement transactions.

• Ensure accurate and timely system data and reporting.

• Collaborate with Company resources across various departments, including offshore teams.

• Review servicing agreements for responsibilities, authorities, and timelines.

• Oversee invoices and reports from third-party vendors.

• Assist Commercial Primary Servicing representatives with borrower outreach, property and market analysis, and investor inquiries.

• Fulfill necessary training, compliance, audit, and reporting obligations.

• Identify operational challenges and propose solutions.

• Provide requested updates and responses within 24 hours.

• Process posting instructions within 24 hours and invoices within three days.

• Maintain 100% accuracy in accounting calculations.

• Complete a minimum of 40 hours of annual Company training.

⛳️ Requirements

• At least 2 years of experience with defaulted commercial loans.

• Knowledge of commercial loan document provisions, including interest accrual, tax and insurance management, and lender advances.

• Familiarity with commercial loan covenants and compliance requirements.

• Understanding of CRE income property operating documents such as rent rolls and income statements.

• Strong verbal and written communication abilities.

• Capability to work independently with minimal oversight.

• Proficient problem-solving and decision-making skills.

• Ability to adhere to detailed reporting requirements.

• Capacity to work under pressure, meet deadlines, and adapt to shifting priorities.

• Proficiency in Microsoft 365 Suite and Adobe applications.

• Experience with loan servicing applications such as MSP, REALSynergy, Strategy, and Enterprise.

• Team-oriented skills to collaborate with colleagues across multiple departments.

• Must successfully pass the Company’s Background Screening process before commencing employment.

• May need to pass client-specific background checks or Federal/State licensing requirements, if applicable.

🏝️ Benefits

• Eligibility for performance-based bonuses.

• Comprehensive medical, dental, and vision coverage.

• Up to 3% matching on 401(k) contributions.

• Generous paid time off policy.

• Company-funded life, accident, and disability insurance.

• Programs promoting mental, physical, and financial wellness.

• Support for accommodations related to disabilities or special needs.