Relationship Manager – Strategic Retail

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact for designated accounts, fostering robust customer relationships through proactive engagement, regular performance evaluations, and prompt resolution of issues.

• Oversee daily service metrics, including missed pickups, discrepancies in change orders, smart safe usage, and other service-related anomalies.

• Address and resolve intricate customer issues by liaising with branch operations, internal support teams, financial institutions, and external partners.

• Generate and assess customer performance reports, identify service patterns, ensure adherence to SLA standards, and highlight areas for enhancement.

• Recognize ongoing operational challenges and participate in efforts to enhance efficiency, improve reporting accuracy, and elevate the overall customer experience.

⛳️ Requirements

• Excellent communication, organizational, and problem-solving abilities.

• Capability to oversee multiple customer accounts, manage competing priorities, and handle time-sensitive escalations.

• Background in customer relationship management, account management, or operational support.

• Proficiency in Microsoft Excel and reporting tools, with the capacity to analyze data and convey insights effectively.

• A proactive, customer-centric attitude with the ability to collaborate efficiently across various departments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.