Relationship Manager – Cash Automation

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main point of contact for designated accounts, fostering robust customer relationships through proactive communication, regular performance assessments, and prompt resolution of issues.

• Oversee daily service performance metrics, including missed pickups, discrepancies in change orders, smart safe activity, and other service-related anomalies.

• Analyze and address complex customer issues by liaising with branch operations, internal support teams, financial institutions, and third-party partners.

• Generate and evaluate customer performance reports, detect service trends, monitor compliance with SLAs, and communicate potential areas for enhancement.

• Recognize recurring operational challenges and participate in initiatives aimed at improving efficiency, reporting accuracy, and the overall customer satisfaction.

⛳️ Requirements

• Legally authorized to work in the United States.

• Excellent communication, organizational, and problem-solving abilities.

• Capability to handle multiple customer accounts, prioritize competing tasks, and manage time-sensitive escalations.

• Background in customer relationship management, account management, or operational support.

• Proficient in Microsoft Excel and reporting tools, with the skills to analyze data and convey insights.

• A proactive, customer-centric approach with the ability to work collaboratively across various departments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Generous paid time off and holiday leave.