Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and enhance relationships with essential client stakeholders, including senior executives.

• Facilitate regular client meetings, account assessments, and in-person interactions.

• Discover commercial opportunities through solution-oriented selling, product utilization, and portfolio growth.

• Evaluate portfolio performance to identify trends, manage risks, and suggest actionable strategies.

• Proactively address service issues and coordinate internal support.

• Collaborate with Pricing, Risk, Credit, AML, Operations, and Sales teams.

• Assist in onboarding new corporate clients and continue relationship management.

• Ensure accurate maintenance of account plans, activity logs, and client insights.

⛳️ Requirements

• Proven experience in managing client relationships within card payments, merchant acquiring, or financial services.

• Familiarity with interchange, scheme fees, merchant pricing, and payment economics.

• Knowledge of chargebacks, disputes, and card scheme procedures.

• Capability to manage a portfolio autonomously, prioritize effectively, and make prudent commercial decisions.

• Excellent communication, stakeholder management, and problem-solving abilities, with the capacity to influence senior decision-makers.

• Experience with payment gateways, e-commerce solutions, and technical integrations.

• Background in supporting strategic or enterprise-level clients in the payments sector.

• Understanding of consultative selling and identifying growth opportunities within a client portfolio.

• Confidence in interpreting performance data and translating insights into actionable recommendations.

🏝️ Benefits

• Paid holidays, including Unlimited Recharge & Refuel for eligible associates.

• Complimentary counselling services through the EAP.

• Competitive salary packages.

• Employee Stock Purchase Plan.

• Living Proof recognition program offering points that can be exchanged for rewards.

• Medical, dental, life, and insurance options available.

• Well-being resources provided through the Fuel Your Life program.

• Opportunities for training, development, and certification.

• Internal mobility options available.

• Active Employee Resource Groups.

• A diverse and inclusive workplace culture.