Registrar Operations Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist in the daily operations of the Registrar’s Office related to academic student files.

• Address student inquiries regarding academic records in person, via telephone, and through email.

• Execute updates to student records, including changes to personal information and names.

• Collaborate with Academic Advising, Financial Aid, Academic Affairs, and other university departments to address complex record-related issues.

• Ensure confidentiality and protect the integrity of academic records in compliance with FERPA and institutional policies.

• Audit and verify academic records for accuracy, completeness, compliance, and accreditation standards.

• Manage the processing of transcripts, supporting documents, and official transcript requests.

• Conduct audits for degrees and graduation, and support the certification process for graduation.

• Handle enrollment verification requests and provide official documentation as required.

• Oversee the receipt, review, indexing, and maintenance of student files.

• Review and process approvals, denials, and related documentation for Satisfactory Academic Progress.

• Monitor operational metrics, identify trends, and suggest improvements to processes.

• Assist with the planning and execution of commencement activities, including validation of graduation eligibility, record keeping, graduate communications, and support for local events.

• Participate in special projects, process enhancements, and regulatory compliance tasks.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree is preferred.

• At least 1 year of experience in higher education is required.

• Familiarity with student records policies and FERPA regulations.

• Exceptional communication skills via phone, email, and in-person interactions.

• Proficient in Microsoft Office, with advanced skills in Excel.

• Preferred experience with Anthology Student (Campus Nexus Student).

• Strong ability to plan, organize, and execute assigned tasks.

• Capability to perform well under pressure and meet deadlines.

• Skilled in multitasking within a fast-paced environment.

• Ability to maintain confidentiality and manage sensitive information with care.

• A dedicated, quiet home office space that is distraction-free.

• Home internet must be directly connected to the router via Ethernet, with a minimum of 25 Mb download, 15 Mb upload, and latency under 40 ms.

• Willingness to work some weekends and evenings as necessary.

🏝️ Benefits

• Option to work remotely.

• The company provides a 50-foot Ethernet cable.

• Flexible hours during weekends and evenings as required.