Regional Service Process Enablement Manager

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Lead efforts of field teams to implement comprehensive service processes focused on dealers and customers, particularly Video Multi-Point Inspections (Video MPI).

• Convert strategies, data insights, and feedback from the field into effective and scalable service process models.

• Assess market readiness and prioritize dealers for process implementation.

• Support dealers in navigating operational and behavioral changes essential for consistent adoption.

• Mentor both field and dealer staff to help overcome barriers to implementation.

• Collaborate with teams across field operations, service operations, parts, training, analytics, and communications.

• Document dealer use cases, execution patterns, and performance outcomes to create scalable libraries of best practices.

• Develop and enhance training, coaching, and support materials.

• Provide training to internal teams, regional leadership, and dealer personnel.

• Guide field staff in influencing dealer leadership and promoting process improvement.

• Identify, recommend, and implement tools, workflows, and enhancements to processes.

• Design and iterate pilot programs, advising on whether to scale, pause, or adjust based on results.

• Align improvement initiatives with Nissan and departmental strategies.

• Create performance reports and communication channels to share progress, lessons learned, and insights.

⛳️ Requirements

• A Bachelor’s degree or 8 years of equivalent experience in place of a degree is required.

• Additional experience can substitute for the degree requirement.

• At least six years of professional experience is necessary.

• Experience in dealer contact roles such as DTSM, FOM, DOM, or FSM is highly preferred.

• Familiarity with dealership operations and parts and service field functions is strongly preferred.

• Experience in a dealership, regional office, corporate headquarters, or manufacturing setting at the Analyst, Regional Manager, or equivalent level is required.

• A solid understanding of vehicle repair, mechanical operations, and fixed operations is essential.

• Knowledge of project management is important.

• Strong organizational and analytical abilities are required.

• Proficiency in oral and written communication is essential.

• Ability to independently prioritize and manage workload in a virtual, minimally supervised environment is necessary.

• Must be able to remain objective and consider diverse perspectives.

• Ability to influence others through dealership knowledge, clear communication, honesty, and follow-up is crucial.

• Persistence and a results-oriented mindset are important, especially in the face of resistance or setbacks.

• Capability to present ideas and analysis clearly and appropriately for different audiences.

• Strong situational awareness and judgment are required.

• Advanced proficiency in Word, Excel, PowerPoint, and other applications for producing creative and non-standard products is necessary.

• A Motor Vehicle Report is required.

• Willingness and ability to travel up to 50%, including day trips and overnight travel, is necessary.

• Must be legally authorized to work in the United States.

• Successful completion of drug and background screenings is required.

🏝️ Benefits

• Opportunities for career growth and continuous learning.

• Diverse career paths and the ability to move across departments.

• Innovative learning platforms available.

• Access to seminars and leadership training.

• Tuition reimbursement programs offered.

• Comprehensive medical benefits.

• Mental health support available.

• Parental leave provisions.

• Retirement savings plans.

• Discounts through the Employee Lease Program.

• Perks from the Vehicle Purchase Program (VPP).