Regional Service Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist Dealers in achieving and maintaining the Dealer Standards established by Network Development.

• Ensure comprehensive training for Dealer Staff.

• Offer continuous training and support to enhance Dealer Performance.

• Lead initiatives aimed at increasing Customer Satisfaction through service enhancements and customer engagement initiatives.

• Support regional marketing campaigns and communication strategies.

• Evaluate Dealer activities and develop improvement plans when necessary.

• Ensure adherence to Dealer Standards and best practices.

• Perform audits and provide constructive feedback to uphold high service quality.

• Aid in the efficient resolution of Customer complaints and issues.

• Provide coaching to individual Dealers and develop and oversee improvement action plans.

• Work together with the Customer Experience Manager to execute solutions that enhance customer satisfaction.

• Analyze Dealer performance and revenue to pinpoint areas for growth.

• Collaborate with the Service Operations team to implement corrective measures and ensure sustainable regional business growth.

• Report directly to the Head of Regional Aftersales Service.

⛳️ Requirements

• Minimum of 5 years of experience in automotive service operations, either within a dealer group or OEM.

• Demonstrated success in aftersales service management, especially in a regional context.

• Exceptional communication and interpersonal skills.

• Proficient in using digital tools and platforms for service operations.

• Strong analytical abilities to interpret data and make well-informed decisions.

• A deep commitment to enhancing customer satisfaction and driving the success of the aftersales business.

• Resilient in high-pressure situations, with a results-oriented mindset and a passion for achieving ambitious goals.

• Committed to ensuring smooth aftersales operations and contributing to brand growth in the designated region.

• A customer-centric approach and a proactive attitude toward issue resolution.

• Collaborative, capable of working effectively with various stakeholders.

• Adaptable and open to embracing change and innovation in a fast-paced environment.

🏝️ Benefits

• 25 days of annual leave plus bank holidays.

• Company pension scheme.

• Geely ECOS scheme.

• Car allowance.

• x6 Life assurance.

• Enhanced Maternity and Paternity Pay.

• Medicash.

• Bike2work scheme.