Regional Patient Recruitment Lead

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop and implement strategic recruitment plans tailored for designated studies and locations.

• Meet study enrollment objectives and revenue goals.

• Direct multi-channel recruitment efforts, including partnerships within the community, physician referrals, and patient databases.

• Ensure an outstanding patient experience from the initial interaction through screening and enrollment.

• Foster relationships with community organizations, patient advocacy groups, and healthcare providers.

• Supervise diversity and inclusion initiatives to achieve representative clinical trial populations.

• Track individual and team performance metrics, addressing any underperformance as needed.

• Cultivate a culture of accountability, collaboration, and results-driven outcomes.

• Prioritize studies and direct patients to maximize revenue and enrollment commitments.

• Lead and manage the patient recruiting call center along with related teams.

• Oversee prescreen programs, prioritization, routing, strategy, and database expansion.

• Implement coaching, training, and development programs.

• Identify opportunities for process and system enhancements in collaboration with corporate and site support teams.

• Engage in sponsor relations and communications.

• Manage site-level vendor relationships and recruitment campaigns funded by sponsors.

• Ensure precise documentation within CRM and CTMS systems.

• Guarantee that enrollment teams adhere to legal, ethical, and professional standards.

• Perform any additional tasks assigned by management.

⛳️ Requirements

• Demonstrated success in leading high-performing teams that achieve or surpass enrollment and revenue targets.

• Over 3 years of experience managing a patient enrollment team of 5 or more representatives.

• Leadership experience in a call center environment supporting multi-therapeutic studies is preferred.

• An additional 2–3 years of experience as a patient enrollment representative is preferred.

• A bachelor’s degree is required; a business degree is preferred.

• Training in healthcare sales and call center management is preferred.

• Strong understanding of clinical trial enrollment processes, protocols, and regulations.

• Proven ability to lead teams spread across different geographical locations.

• Highly data-oriented, capable of identifying trends and taking swift, measurable actions.

• Ability to foster a culture of accountability, performance, and results.

• Advanced coaching abilities, including emotional intelligence and persona-based messaging skills.

• Experience in managing and enhancing KPIs at both individual and team levels.

• Capability to design and implement study-specific recruiting strategies.

• Expertise in providing an exceptional, inclusive patient experience.

• Proficiency in call center systems, phone platforms, and CRMs.

• Strong collaborative and communication skills across functions.

• Adaptable, solutions-focused, and effective in fast-paced environments.

• Relevant experience in therapeutic areas is an advantage.

🏝️ Benefits

• Comprehensive benefits package.

• Supportive and collaborative workplace environment.

• Unlimited opportunities for growth.

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with a 4% match.

• Tuition reimbursement.

• Parental leave.

• Employee referral program.

• Employee assistance program.

• Life insurance.

• Disability insurance.

• 15 days of paid time off (PTO).

• 10 company holidays.

• Bonus compensation.