Regional Operations Support Manager

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Collaborate with local General Managers and Line Managers to assess, mentor, and enhance operational processes.

• Execute regional cost-saving strategies to boost gross margins and center EBITDA.

• Perform ticket analysis and evaluate adherence to timecard protocols, overtime, labor efficiency, dispatch effectiveness, and technician utilization.

• Enforce standardized multi-trade flat-rate pricing guidelines and review Pricebook Pro services and tasks.

• Supervise warehouse controls, truck inventory, inventory replenishment, and inventory counting activities.

• Utilize vendor partnerships whenever feasible.

• Ensure compliance with the SoOps operational framework across dispatching, sales, and service areas.

• Mandate 100% compliance with ServiceTitan data for accurate regional reporting and KPIs.

• Audit diagnostic and installation quality standards to minimize recalls, rework, $0 jobs, and diagnostic-only jobs.

• Guarantee completion of safety training, adherence to safety protocols, OSHA compliance checks, and EPA refrigerant logging.

• Monitor GPS tracking and telematics to enforce safe driving practices, reduce fuel expenses, and mitigate vehicle liabilities.

• Conduct surprise multi-trade job-site inspections to ensure PPE usage and code-compliant installations.

• Enforce cash-on-delivery collection of full payment upon job completion.

• Encourage technician participation in consumer financing programs.

• Collaborate with branch managers to address 30/60/90-day outstanding balances and streamline invoicing processes.

• Perform additional duties as required.

⛳️ Requirements

• Over 5 years of multi-site operations experience or a demonstrated history of operational excellence, preferably within a home services environment.

• Proven ability to turn underperforming branches into profitable, compliant business units.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• High School diploma or GED is preferred.

• Capable of analyzing P&L statements to identify margin leaks and implement corrective action plans.

• Strong leadership presence to address technician resistance and promote process adoption.

• Advanced expertise in ServiceTitan, fleet telematics, and real-time financial dashboards.

• Ability to build strong relationships with customers and colleagues.

• Skilled in organizing, prioritizing, and managing time efficiently.

• Ability to work autonomously and with integrity in a structured yet flexible environment.

• Patient and empathetic when assisting others.

• Valid driver's license with a satisfactory driving record is required.

• Willing to travel extensively, including overnight trips.

• Excellent written and verbal communication skills.

• Capable of fulfilling the physical requirements, including sitting, standing, walking, typing, reaching, occasional stooping, kneeling, bending, crouching, and lifting up to 10 pounds.

🏝️ Benefits

• Reliable, year-round employment.

• Weekly payroll.

• Paid time off and holidays.

• Comprehensive medical, dental, and vision coverage.

• Company-matched 401(k) plan.

• Flexible work schedules.

• Professional training and on-the-job development.

• Opportunities for growth.

• Reasonable accommodations for employees with disabilities.