Regional Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist the Divisional Director and enhance performance to attain operational excellence and established KPIs

• Oversee tactical and transactional service delivery, Debt/WIP, P&L, statutory and contractual compliance, along with personnel management

• Leverage IT platforms, reporting, data, and management information to boost productivity, efficiency, and performance

• Advocate for and ensure adherence to Health, Safety, and Environmental policies and procedures

• Ensure that statutory, mandatory, and routine inspections align with maintenance programs and KPI requirements

• Sustain operational performance, service levels, quality assurance, and customer satisfaction throughout the region

• Actively manage health and safety and cultivate a safety-oriented culture

• Develop stakeholder relationships, tackle operational issues, and pinpoint profitable business opportunities

• Accurately submit incident, operational, and financial management reports in a timely manner

• Supervise audits and guarantee that feedback is addressed promptly and effectively

• Lead initiatives concerning energy and sustainability, including pain/gain management, compliant reporting, and carbon reduction strategies

• Supervise engineers’ Toolbox Talks and ensure that technical support and infrastructure are upheld

• Conduct employee listening sessions and forums to enhance engagement and address concerns

• Provide contract and engineering support along with best-practice guidance during tenders and bids

• Guide the team through change, innovation, technology adoption, and sharing of best practices

• Hold one-on-one meetings and annual appraisals; mentor direct reports

• Oversee team objectives, personal development plans, and succession planning

• Maintain stakeholder relationships, enforce guidelines, and escalate noncompliance issues

• Manage regional P&L and commercial operations

• Uphold the Integral brand and provide advice and support to the Divisional Director

⛳️ Requirements

• Possess a degree or a minimum of 5 years of relevant experience

• Familiarity with the Mechanical and Electrical engineering maintenance sector

• Demonstrated success in managing performance against KPIs within a regional business unit

• Understanding of logistical and operational planning

• Experience in driving change and organizational transformation

• Industry-related qualifications

• Desirable to have a formal Hard FM qualification, NEBOSH, or IOSH Managing Safely certification

• Proven experience in Facilities Management at a comparable level, with extensive background in Facilities Management

• Exceptional customer service experience; a Customer Services Qualification or equivalent is desirable

• Proficient working knowledge of M&E or Fabric disciplines

• Computer literate, including proficiency in Word, Excel, and Outlook

🏝️ Benefits

• Opportunity to innovate with leading businesses and engage in landmark projects

• Long-lasting professional connections and exposure to diverse perspectives

• Career advancement and meaningful career opportunities

• Access to knowledge, tools, and support to drive your success

• Reasonable accommodations available for individuals with disabilities