Regional Manager – Southwest Region

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Take ownership of the supply and demand balance across the Southwest regions by identifying coverage gaps, recruiting process servers, managing dispatch strategies, and enhancing server capacity in Arizona and Texas.

• Recognize problematic market areas and diagnose root causes proactively before they manifest on scorecards.

• Manage relationships with the region's highest-volume servers, acting as ABC Legal’s in-market representative.

• Perform root cause analysis and suggest actionable next steps.

• Lead the regional response to incidents such as app outages, dispatch bottlenecks, weather disruptions, and other market challenges.

• Implement marketplace pilots, monitor their outcomes, and report findings in collaboration with project managers.

• Oversee regional incentive spending within the allocated budget and identify any risks of overspending.

• Monitor regional SLO attainment, close coverage gaps, and provide market health reports.

• Directly supervise W2 employees, including time card approvals and performance review completions.

• Provide structured feedback to refine and scale incentive programs, dispatch rules, and payment mechanisms.

⛳️ Requirements

• Proven experience managing a local market, territory, or region in a marketplace, gig, or field operations context, particularly in underperforming markets.

• A strong data-oriented background; someone who actively collects data rather than waiting for reports, complemented by sound on-the-ground judgment to quickly interpret dispatch or SLO dashboards and know what questions to ask.

• Experience overseeing W2 employees, including time card approval and performance review processes.

• Comfort in collaborating with project managers to define and implement in-market initiatives.

• At least one direct report with experience in coaching.

• A strong desire to work directly in the market; this role does not involve remote strategic planning.

• Ability to translate in-market observations into clear, actionable feedback.

• Proficient in articulating market health through written updates.

• Familiarity with SQL or dashboard tools (Metabase, Looker, Claude Code) is preferred.

• Comfortable using Jira or a similar tracking platform, along with tools like Intercom (preferred).

• Experience conducting structured pilots or tests with defined hypotheses and scaling insights (preferred).

• Ability to thrive in ambiguous environments where established playbooks are absent (preferred).

• Experience managing individuals in contract or hourly roles is preferred.

• Must reside in Arizona or Texas.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) with company matching.

• Paid time off.

• 7 Paid company holidays.

• 4 Floating holidays per year.

• Life Insurance and AD&D Insurance.

• Long Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.