Regional Manager, Sales & Business Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the execution of field operations and the expansion of NAPA Autotech training initiatives.

• Manage assigned instructors directly to guarantee high-quality, customer-centric training delivery.

• Implement regional operational and growth strategies to meet sales, profit, training volume, and customer engagement goals.

• Analyze sales, class attendance, utilization, expenses, and customer data in the region; identify areas for improvement and enact necessary changes.

• Promote training initiatives and secure commitments for class attendance.

• Identify and cultivate opportunities for customer engagement, market development, sponsorship, and training growth.

• Lead instructor-led and relevant digital training programs in accordance with established plans, budgets, policies, and customer needs.

• Allocate resources such as instructors, equipment, training aids, and materials while maximizing quality, utilization, cost efficiency, and travel effectiveness.

• Review, assign, and approve instructor schedules; track training days, customer coverage, attendance, travel, and expenses.

• Coordinate the transportation and setup of training aids and mockups.

• Address any customer concerns, delivery challenges, and operational obstacles.

• Monitor competitor offerings and gather customer feedback to suggest regional enhancements.

• Recruit, onboard, deploy, coach, develop, assess, and retain assigned instructors.

• Establish performance expectations, providing feedback, recognition, development plans, and corrective measures.

• Act as the primary regional point of contact among Autotech, NAPA teams, distribution centers, accounts, suppliers, and customers.

• Maintain communication with regional decision-makers, providing updates on opportunities, schedules, results, issues, and customer needs.

• Support marketing, communications, and promotional efforts.

• Present Autotech offerings at various meetings, conferences, trade shows, tool shows, and events.

• Communicate training plans and progress for Major Accounts.

• Prepare written communications, reports, presentations, and virtual sessions.

• Oversee regional expenses, travel, inventory, vehicles, equipment, and assigned assets.

• Ensure the safe maintenance and utilization of vehicles, training aids, and equipment.

• Enforce company policies, procedures, pricing practices, safety standards, and asset-control protocols.

• Suggest and implement process improvements.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 5 years of experience as a practicing automotive technician.

• At least 5 years of progressive leadership, sales, training, shop operations, marketing, curriculum development, or related business experience, including coaching, managing, or developing others.

• Proven ability to sell, promote, or enhance service-based or other intangible programs.

• Knowledge of automotive and/or truck repair operations, shop functions, diagnostic processes, automotive systems, and industry terminology.

• Experience in leading teams, managing performance, and promoting employee engagement in a field-based or geographically dispersed setting.

• Strong business insight and ability to analyze sales, profit, utilization, expenses, and operational data.

• Excellent customer relationship, communication, presentation, planning, organization, and problem-solving abilities.

• Capability to prioritize multiple demands, exercise sound judgment, manage change, and execute tasks with urgency.

• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

• Willingness to travel extensively—up to 80%—by vehicle and commercial air, including overnight, weekend, and holiday travel as business needs dictate.

• Demonstrated integrity and commitment to maintaining a safe, respectful workplace.

• Preferred: Bachelor’s degree in business, automotive technology, education, operations, or a related field.

• Preferred: Experience in automotive technical training, technician development, aftermarket operations, or repair shop management.

• Preferred: Experience directly supervising automotive technical instructors or other field-based technical teams.

• Preferred: Experience supporting Major Accounts, Regional Accounts, multi-location customers, franchise systems, or field sales organizations.

• Preferred: Familiarity with NAPA programs, operations, customers, and field structure.

• Preferred: Working knowledge of repair information systems, including Mitchell 1 or similar platforms.

• Preferred: ASE Master Automobile Technician and/or ASE Advanced Engine Performance Specialist (L1) certification.

• Preferred: EPA Section 609 Refrigerant Handling certification.

• Preferred: Experience with learning management systems, virtual training platforms, customer relationship management systems, or performance reporting tools.

🏝️ Benefits

• Opportunities for extensive travel associated with the role.

• Full-time employment status.

• Commitment to equal employment opportunities and non-discrimination.

• Access to a Talent Community and email alerts for future job opportunities.