Regional Manager, Partner Success

This is a fully remote position, open to applicants in Ohio, +4 more states.

📋 Description

• Lead a dedicated team of Partner Success Managers.

• Supervise product implementations, including setup and ongoing support.

• Drive annual license renewals, upsell, cross-sell, and promote territory growth.

• Ensure exemplary educator support through implementation planning, continuous support, data reviews, and timely responses.

• Cultivate relationships with champions and partners in key districts.

• Analyze assigned accounts to understand usage and performance trends, determining appropriate actions accordingly.

• Mentor team members and ensure timely resolution of educator concerns.

• Collaborate with Sales and Professional Development Leaders across implementation service teams.

• Ensure that Partner Success Managers lead and collaborate efficiently with Implementation Service Teams.

• Work together with staff across Curriculum Associates on implementation initiatives.

• Design and execute systems and strategies to monitor and support implementations.

• Gather necessary information from new, prospective, and existing accounts to ensure proper account setup.

• Assist in cross-team projects aimed at enhancing the Partner Success Manager role and implementations.

• Apply renewal strategies to promote retention and revenue opportunities.

• Foster successful utilization of Ready within blended implementations.

• Report to the Associate Vice President, Partner Success for the territory.

• Travel for school visits, educator events, and company-wide national and regional meetings.

⛳️ Requirements

• Proven experience managing direct reports in a project management or educational setting.

• Excellent customer service, verbal, and written communication skills.

• Strong phone communication abilities.

• High accuracy and attention to detail in a fast-paced environment.

• Exceptional organizational and time-management skills.

• Capacity to multitask effectively.

• Demonstrated integrity and adherence to ethical standards.

• Professional demeanor in all interactions.

• Ability to work productively and collaboratively with a diverse range of individuals and disciplines.

• Self-motivated, disciplined, and professional in approach.

• Capacity to work independently with minimal direction.

• Strong problem-solving and analytical skills.

• Proficient in Word, Excel, PowerPoint, Outlook, CRM tools, and search engines.

• Bachelor's degree required; preferably in Education or Marketing/Business.

• A minimum of 8 years of experience in customer service, sales, or teaching, or a combination thereof.

• A mix of education and experience showcasing competency in the role's requirements.

• Experience managing both direct and indirect reports in a project management or educational context.

• Candidates should currently reside in the territory or be able to support EST or CST working hours.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Competitive base salary.

• Medical, dental, vision, and basic life insurance available for employees and their families.

• 401(k) plan with employer matching contributions.

• Flexible vacation and sick leave policy.

• Twelve paid holidays each year.

• Winter office closure from Christmas to New Year's.

• Additional perks and benefits offered.

• Opportunity to earn commissions and bonuses through an incentive compensation plan linked to individual and team performance.