Regional Key Account Director

This is a fully remote position, open to applicants in Florida.

📋 Description

• Pursue innovative opportunities to enhance the existing travel-agent business within a designated portfolio of key accounts in North America.

• Develop and implement local and national marketing strategies and programs aimed at maximizing sales and achieving profitable revenue growth.

• Carry out the “Marketing to Fill” sales strategy for assigned travel partners.

• Evaluate promotional programs and their return on investment while overseeing marketing fees and additional marketing funds.

• Provide analysis, reporting, and support regarding key-account performance and strategy.

• Organize marketing activities in collaboration with regional and consortium headquarters, host key accounts, and internal account teams.

• Execute marketing strategies and initiatives for regional consortiums.

• Identify high-potential consortium members and formulate plans to increase their sales share.

• Monitor regional outcomes and deliver monthly reports to the Regional Sales Director.

• Work together with account directors on marketing plans for national consortiums and key accounts.

• Conduct in-person sales calls and outbound calls to uncover new revenue opportunities.

• Create solutions for partner challenges and delegate service or troubleshooting issues to support teams.

• Optimize affinity and promotional group opportunities to enhance the booking curve.

• Formulate quarterly and annual sales plans for the territory.

• Oversee and review budgets for travel, cooperative advertising, and promotions.

• Maintain documentation of agency activities in Salesforce.

• Remain updated on corporate information, policies, procedures, sales and marketing programs, and communications.

• Represent NCLH professionally at conferences, conventions, trade shows, seminars, ship inspections, and other sales events.

• Perform additional job-related functions as assigned.

⛳️ Requirements

• Bachelor's Degree in sales/marketing, business administration, or a related field, or an equivalent combination of education and/or relevant work experience.

• At least 10 years of experience in outside sales or outbound sales calls.

• Experience with customer-focused sales strategies.

• General understanding of CRM systems.

• Proficient in Microsoft Office Suite, including intermediate skills in Excel, Outlook, Word, and PowerPoint.

• Familiarity with Zoom and GoTo meeting platforms.

• Strong knowledge of current and emerging social media platforms.

• Knowledge of or the ability to learn Norwegian reservation systems such as Seaware and Seaweb, as well as e-commerce channels.

• Exceptional communication, negotiation, presentation, analytical, planning, interpersonal, time management, and problem-solving skills.

• Capability to implement contracts and develop sales and marketing strategies.

• Proficiency in managing budgets, forecasting, and cost-of-sale analysis.

• Ability to work autonomously as well as collaboratively in a team environment.

• Business acumen and awareness of market and competitive trends within the travel and cruise industry.

• Excellent verbal and written command of the English language.

• Willingness to travel within the sales territory, both domestically and internationally.

• A valid state driver's license and a clean driving record.

• Flexibility to work evenings and/or weekends.

• Capability to bend and lift up to 30 lbs, with reasonable accommodation.

• Ability to stand for extended periods and conduct walking tours aboard vessels, with reasonable accommodation.

🏝️ Benefits

• Travel, cooperative advertising, and promotional budget managed within role responsibilities.

• Reasonable accommodations for lifting, standing, and walking-tour requirements.