Regional Field Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Inspire and lead a nationwide team of field engineers, promoting collaboration and high performance.

• Manage both reactive and planned maintenance for communal heating systems, encompassing HIUs, metering, AMR technologies, and prepayment infrastructure.

• Ensure that resources, training, and equipment are available to meet and exceed service levels.

• Offer technical support to internal teams and external clients, addressing complex challenges with assurance.

• Perform audits to maintain quality standards and enhance operational efficiency.

• Direct operational planning, optimize processes, and execute innovative solutions.

• Monitor compliance with company policies, contractual obligations, and health and safety regulations.

• Collaborate effectively with regional teams, contractors, and scheduling functions to ensure seamless service delivery.

• Provide monthly reports on KPIs, performance trends, and service initiatives.

• Assist in contract delivery and revenue growth while managing budgets efficiently.

• Supervise risk assessments, method statements, and inventory control, ensuring a safe and efficient operation.

⛳️ Requirements

• Demonstrated leadership experience in managing remote engineering teams.

• Extensive technical expertise in communal heating systems.

• Knowledge of AMR technologies (Mbus, Radio, DLC) and prepayment systems.

• Strong analytical and problem-solving abilities, including root cause analysis.

• Capability to excel in multi-site, multi-client settings.

• IOSH Health & Safety qualification (or willingness to obtain this upon appointment).

• Proficient with digital tools and mobile work technology.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working arrangements.