Regional Director of Operations

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the performance of more than 70 Insomnia Cookies bakeries in the region

• Achieve targets in sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and overall operational performance

• Analyze P&Ls, performance metrics, guest feedback, and field observations to uncover opportunities and risks

• Establish regional priorities and convert company objectives into actionable plans

• Identify underperformance, address underlying issues, and ensure ongoing improvements

• Lead, mentor, and develop District Managers and Area Managers

• Cultivate a culture focused on training, development, accountability, and succession planning

• Collaborate with the People team to enhance talent development and retention

• Guarantee operational excellence regarding product quality, food safety, cleanliness, service speed, hospitality, and adherence to brand standards

• Conduct visits to bakeries and markets to observe operations, coach leaders, and engage with customers and employees

• Collaborate with teams as necessary to stabilize operations and identify root causes

• Convert company strategy and innovation into consistent execution in the field

• Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other teams on products, programs, technology, openings, and initiatives

• Advocate for field perspectives in company decisions utilizing operational and performance data

• Eliminate obstacles to effective operations, leadership development, and customer service

⛳️ Requirements

• Over 10 years of progressive experience in multi-unit restaurant, retail, or hospitality operations

• At least 5 years of experience leading multi-unit field leaders such as Regional Directors, District Managers, or equivalent

• Strong preference for candidates with restaurant/QSR or high-volume food service experience

• Demonstrated success in managing a large, geographically dispersed business with complete P&L accountability across various markets

• Experience overseeing more than 50 locations is highly preferred

• Background in small to mid-sized, high-growth firms is advantageous

• Strong business and financial acumen in areas such as sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management

• Proven track record in leading, coaching, developing, and holding leaders accountable

• Success in team building, nurturing high-potential talent, strengthening succession pipelines, and promoting internally

• Capability to utilize data to assess performance, identify root causes, and transform insights into action

• Hands-on leadership approach and readiness to work alongside teams as needed

• Experience in leading through periods of growth and change, translating strategy and innovation into field execution

• Excellent communication, relationship-building, and influencing skills

• Bachelor's degree preferred; equivalent relevant leadership experience will be taken into account

• Willingness to travel approximately 50–70%, including regular overnight stays

• Flexibility to work a varied schedule, including evenings, late nights, weekends, and holidays

• Capable of performing essential functions with or without reasonable accommodation

🏝️ Benefits

• Equal employment opportunity

• Reasonable accommodation during the application or hiring process