Regional Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a cross-disciplinary service team comprising RPSMs, LCMs, Field Technicians, and Service Facilities to resolve 90% of customer inquiries without escalation.

• Engage with customers in person and through phone/email, while conducting regular customer meetings.

• Fulfill warranty commitments and spot Good Will opportunities.

• Monitor and modify manpower plans in response to customer workload and upcoming bids.

• Provide direct guidance and assistance to RPSMs, LCMs, and facility management.

• Create, develop, and share customer scorecards and performance metrics utilizing iWarranty.

• Identify, cultivate, and implement approved commercial opportunities.

• Prepare new service regions for customer onboarding, processes, personnel, metrics, and relationship management.

• Enhance customer and field-staff processes through iWarranty.

• Engage in new bid submissions alongside the Winnipeg team.

• Oversee RPSMs handling bus acceptance, warranty administration, product issue resolution, product data management, customer relations, and property oversight.

• Collaborate with CPM, Production, and Quality teams during production and acceptance phases.

• Maintain strong relationships with bus and parts sales teams.

• Partner with the Service Director and other Regional Directors to improve workload and processes.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Preferred qualifications include a degree or diploma in Engineering or Business.

• A minimum of a 2-year Technical College education or equivalent experience is required.

• Previous customer service experience is essential.

• At least 7 years of experience in transit or a related field is necessary.

• Must possess proficiency in all mechanical and electrical systems of transit vehicles.

• Strong analytical skills are required.

• Proficiency in MS Office software is essential.

• Must be self-driven and motivated.

• A focus on safety is critical.

• Exceptional verbal and written communication skills are necessary.

• Ability to work independently without supervision is required.

• Travel is a requirement for this position.

🏝️ Benefits

• Benefits begin on the first day of employment!

• Coverage for health, dental, and vision.

• Access to an Employee Assistance Program.

• Paid holidays and time off.

• A respectful workplace environment.

• Competitive salary packages.

• Ongoing training and development opportunities across various initiatives.

• 401K plan with Company Match.