Regional Designated Broker – Northwest Territory Lead

This is a fully remote position, open to applicants in Alaska, +6 more states.

📋 Description

• Act as the appointed broker of record for specific states within a designated territory.

• Take ownership of operational performance, compliance integrity, and quality of execution across the region.

• Establish accountability for brokerage processes and standards of execution.

• Monitor the workload within the territory, as well as regulatory complexities, MLS dynamics, and broker sentiment.

• Raise any emerging risks, regulatory changes, and market shifts to leadership.

• Build and nurture relationships with MLS executives, association leaders, state regulators, and key brokerages.

• Represent Zillow in MLS, association, state commission, and industry meetings.

• Pursue committee participation and leadership roles that align with company strategy.

• Provide insights on MLS sentiment, regulatory trends, and brokerage dynamics at the territory level.

• Maintain active memberships in MLS and associations across the required states.

• Collaborate with Strategic Operations, Industry Operations, and Brokerage Operations on market initiatives.

• Assist in policy updates, regulatory responses, MLS engagement efforts, and operational changes.

• Participate in check-ins, reviews, and routine reporting.

• Review and communicate local MLS news, updates, and sentiment to Industry Affairs leadership.

• Address and help resolve customer care complaints.

• Ensure adherence to state licensing laws, MLS rules, association bylaws, and brokerage operations manuals.

• Inform licensees and internal stakeholders of any regulatory or MLS rule changes within 24 hours.

• Collaborate with Licensing on brokerage-level licenses.

• Review licensee reports and highlight any anomalies to Licensing.

• Conduct contract reviews for legal and transactional compliance as necessary.

• Serve as the signing authority for brokerage filings and MLS documentation.

• Track, document, and report changes in co-listed properties.

• Maintain necessary continuing education and active state real estate licenses.

• Implement standardized workflows and brokerage routines.

• Engage in cross-training and operational development initiatives.

• Contribute to tooling, automation, and data enhancement efforts.

• Assist with onboarding, paperwork transitions, and retraining related to territory realignment.

• Respond to partner requests within one business day.

⛳️ Requirements

• An active real estate broker license in at least one state within the designated territory (required).

• Willingness to acquire and maintain broker-level licenses in additional states as necessary.

• A minimum of 5+ years of experience in brokerage leadership.

• Active or previous involvement in REALTOR® associations or MLS governance.

• Experience interacting with MLS boards, associations, and brokerage leadership.

• Strong skills in stakeholder management and cross-functional collaboration.

• Willingness to travel up to 40–50% within the assigned territory.

• Ideal candidates will have experience as a Broker-in-Charge, Managing Broker, or Designated Broker.

• In-depth knowledge of MLS governance and state regulatory environments.

• Ability to balance compliance oversight with relationship-building and strategic engagement.

• Clear communication skills and the ability to escalate issues appropriately.

• U.S. employees may reside in any of the 50 United States, with limited exceptions.

🏝️ Benefits

• Equity awards based on experience, performance, and location.

• The option for remote work from a location of the employee’s choosing.

• Flexible distributed work through Cloud HQ.

• Support for continuing education through required professional development.

• Equal employment opportunity and accommodations for disabilities.