Regional Associate, Growth & Competition, Southeast & Gulf Region

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess opportunities for listing optimization and analyze performance trends across a selection of promising host accounts.

• Leverage data-driven insights to assist hosts in increasing their booking rates.

• Conduct approximately 10-20 outbound calls each day.

• Connect with hosts via video meetings and email, ensuring consistent follow-up across multiple channels.

• Clearly present data using charts and approved tools while articulating the platform's value to hosts.

• Assist hosts in understanding how their pricing stands in comparison to other booking platforms.

• Address frequently asked questions and common objections.

• Maintain a foundational understanding of technical integrations with various software partners.

• Record conversations, classifications, and follow-ups in Salesforce, Gong, and team trackers.

• Monitor progress towards quarterly objectives and adapt strategies on a weekly basis.

• Share insights, objections, and best practices with the team.

• Adhere to host communication guidelines by educating and informing hosts, providing objective data-driven insights, and empowering them to make informed pricing and business decisions.

⛳️ Requirements

• Comfortable communicating over the phone and via video, with the ability to build rapport quickly with unfamiliar individuals.

• Familiarity with outbound outreach and handling a high volume of daily calls.

• Highly organized and self-motivated, capable of managing a large portfolio and daily call schedule.

• Inquisitive and adept with data: able to interpret a dashboard, identify patterns, and explain them clearly.

• Tenacious and resilient: capable of following up numerous times respectfully, without taking silence personally, and quickly adapting to various conversations.

• Sound judgment and integrity when operating within compliance guidelines.

• Proficiency in Spanish is preferred.

• 1-2 years of experience in inside sales, business development, account management, or host or partner success and onboarding, preferably in a marketplace or tech platform.

• Experience in customer service, sales, or hospitality (internships are included).

• A bachelor's degree completed or expected within the next 6 months (any field).

• Familiarity with CRM tools (Salesforce), call intelligence tools (Gong), or outreach tools (Mixmax).

• Experience with spreadsheets and dashboards (Google Sheets, Tableau).

• Interest in travel, short-term rentals, or online marketplaces.

• Must be authorized to work in the U.S. without sponsorship.

• Availability for full-time work, 40 hours per week (8 hours per day, 5 days per week).

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(K).

• Structured ramp-up with comprehensive training.

• Competitive intelligence sessions.

• Tool walkthroughs with colleagues.

• Shadowing opportunities on host calls during the initial weeks.

• Weekly performance data and ongoing coaching to facilitate your growth.