Regional Account Manager

This is a fully remote position, open to applicants in Alaska, +7 more states.

📋 Description

• Collaborate with the Regional Vice President to drive profitable sales growth within the designated book of business.

• Foster a positive and ethical reputation among customers and contacts.

• Support the sales team in acquiring and nurturing both current and new inmate phone business clients.

• Advocate for the inmate phone business through regional sales personnel, ensuring adherence to sales, marketing, and CRM protocols.

• Formulate a regional marketing strategy in line with the National Marketing Program.

• Conduct training sessions and provide continuous guidance to the sales team on marketing, business development, technology, services, and operations.

• Oversee, guide, and maintain the assigned account portfolio.

• Verify the precision of analyses and documentation needed for customer proposal validation.

• Create presentations, proposals, contracts, and contribute to trade shows.

• Collaborate with project management to ensure compliant and satisfactory installation and training strategies.

• Travel for personal sales engagements with accounts within the territory.

• Follow up with clients to ensure that technologies, services, and support meet their satisfaction criteria.

• Manage on-site operations and personnel assigned to you.

• Recognize market trends, bidding behaviors, software and service upgrades, pricing, and product/service offerings.

• Suggest technologies, products, and services that fulfill customer requirements.

• Evaluate accounts to sustain profitability and identify opportunities for enhancing profitability, service, and offerings.

• Assist the Regional/Group Vice President with forecasts for the inmate phone business.

• Meet personal and regional sales and profit targets.

• Generate necessary regional and national reports.

• Comply with the Keefe Group Best Business Practices Guide.

• Complete various projects as assigned by the Group/Regional Vice President.

⛳️ Requirements

• A high school diploma or a general education degree (GED) is required.

• One to three months of related experience and/or training, or an equivalent combination of education and experience.

• Previous experience in a correctional market is advantageous.

• Ability to interpret general business publications, professional journals, technical guidelines, and government regulations.

• Capacity to establish communication and engage effectively with prospects.

• Skill in preparing reports, business correspondence, and procedural manuals.

• Ability to respond to prospect inquiries via email, phone calls, and demo requests.

• Proficient in researching and generating leads, defining issues, collecting data, establishing facts, interpreting technical instructions, and drawing valid conclusions.

• Proven leadership and supervisory abilities.

• Strong customer service focus with excellent telephone and interpersonal communication skills.

• Working knowledge of computer systems, including Microsoft Office applications.

• Understanding of market dynamics, sales principles, profit margins, and forecasts.

• Willingness to travel for company-related business.

• Willingness to travel at least 50% across the territories of California, Nevada, Arizona, Idaho, Washington, Alaska, Hawaii, and Oregon.

🏝️ Benefits

• Medical, Dental & Vision Insurance.

• 401(k) Retirement Plan with Company Match.

• Paid Time Off (PTO).

• Tuition Reimbursement.

• Paid Training.

• Opportunities for Career Advancement.

• Life Insurance & AD&D Coverage.

• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.