Regional Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve renewal objectives and promote upselling for designated accounts

• Actively oversee accounts on a daily basis

• Address customer escalations and manage associated risks

• Foster relationships across departments including Sales, Technical Support, Operations, and Finance

• Enhance customer retention while spotting upsell prospects

• Formulate account planning strategies aimed at improving performance and enhancing customer experience

• Participate in customer onsite meetings and lead Quarterly Business Reviews

• Maintain key client relationships while identifying risks and opportunities

• Establish connections with strategic leadership-level customer contacts

• Surpass quarterly renewal and net renewal targets

• Collaborate with internal teams to address escalations and operational challenges

• Work with business users and procurement to ensure timely renewals

• Recognize process inefficiencies and propose effective solutions

⛳️ Requirements

• Demonstrated success in maintaining and expanding complex relationships, closing renewals, and uncovering upsell/cross-sell opportunities

• Experience in managing a substantial volume of accounts

• 2–5 years of experience in account management, delivering technology solutions to large enterprises

• Capability to manage multiple systems and administrative tasks concurrently

• Proven history of owning and surpassing a sales quota

• Strong skills in forecasting and analysis

• Strategic thinker, hands-on, detail-oriented, articulate, and credible

• Strong executive presence with the ability to influence decision-making at all levels, both internally and externally

• Ability to thrive in a dynamic, fast-paced, and constantly changing environment

• Excellent communication skills with the capacity to convey a compelling value proposition

• Keen attention to detail and a high level of accountability

• Self-motivated individual capable of prioritizing and managing tasks

• Strong collaborative skills, effective communication, and cross-group teamwork

• Proactive in managing accounts and addressing customer escalations with minimal oversight

• Bachelor’s degree is mandatory

• Willingness to learn new technologies and collaborate with AI tools

🏝️ Benefits

• Competitive healthcare coverage

• Wellness programs

• Flexible time off when needed

• Parental leave

• Recognition programs

• Variable compensation

• Access to AI tools and opportunities for learning new technologies