Recovery Representative II – Subrogation

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of subrogation claims and responsibilities across all business lines

• Assess first-party claims to determine subrogation potential by reviewing loss facts, liability, and recoverable damages

• Delegate tasks to independent adjusters and experts while overseeing subrogation investigations

• Identify and seek recovery from liable parties and their insurance providers

• Evaluate questionable proposed settlements in consultation with the Recovery Unit Team Lead

• Communicate with responsible parties and insurers regarding Company payment requests

• Engage and collaborate with subrogation attorneys when disputes arise or enforcement action is required

• Review invoices to ensure compliance with company policies and agreements

• Pursue uninsured motorists, including sending DMV suspension notifications and restitution requests

• Maintain diary systems for follow-ups, required actions, and collection outcomes

• Keep claim files organized using IIS, Apollo, and Duck Creek claims systems

• Establish and track statutes of limitations on recovery cases

• Analyze trade journals, legal precedents, state laws, and insurance policies

• Retain and oversee outside vendors and specialists

• Review deductible claim files, confirm amounts owed, and issue formal demands

• Address inquiries related to deductible collections and resolve any disputes

• Monitor payments, suggest write-offs or referrals to collection agencies, and provide advice to Underwriting

• Collaborate with examiners and claims representatives on deductible and subrogation strategies

• Generate invoices for deductibles and issue reimbursement checks following subrogation recoveries

⛳️ Requirements

• Bachelor’s Degree

• 1 to 2 years of relevant work experience

• Basic mathematical skills

• Fundamental computer literacy and usage skills

• Preferred knowledge of claim investigation practices

• Preferred completion of insurance courses such as IIA or AIC in coverage, subrogation, legal principles, legal terminology, contracts, and business law

• 1–2 years’ experience in handling liability and/or subrogation claims is preferred

• Strong investigative skills

• Proficient in liability analysis

• Effective negotiation skills

• Excellent written and verbal communication abilities

• Capability to analyze issues, apply knowledge and logic, and draw logical conclusions

• Capacity to collaborate effectively with others, particularly in challenging situations

• Self-driven and capable of working independently while meeting deadlines

• Commitment to maintaining strict confidentiality

• Attention to detail and accuracy

• Positive and professional demeanor in interactions with internal and external customers

🏝️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance

• Enhanced dental plan that includes orthodontia coverage, in addition to a standard plan

• Generous paid time off (PTO) plan for all eligible employees

• Paid company holidays along with 4 floating holidays

• Paid parental leave

• Employee Retirement Savings Plan/401(k) with company matching and immediate vesting

• Education Assistance Program providing 100% upfront tuition reimbursement after 6 months of service for approved degree programs

• Service Recognition Program offering a monetary award toward a vacation every 5 years of employment

• Wellness initiatives including Fitness Center and Weight Watchers reimbursement programs

• Optional accident, critical illness, and hospital indemnity benefits

• Employee discount and rewards program on travel, tickets, electronics, home goods, and more