Records Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Process products associated with pre-employment background applications, which include MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

• Retrieve and input applicant history data from computer/web-based systems, files, and documents.

• Quickly and accurately locate information in compliance with relevant state laws and procedures.

• Utilize software programs to provide immediate criminal results to clients.

• Investigate and adjudicate criminal records using internet databases.

• Conduct data entry through spreadsheet or database commands.

• Carry out extensive internet inquiries and searches to enhance criminal records.

• Analyze gathered information to identify potential issues or inconsistencies.

• Reach out to clients and external resources via email and/or phone to verify information.

• Appropriately update order statuses.

• Handle confidential information with care and sound judgment.

• Monitor and implement changes in processing and systems.

• Manage and track productivity time utilizing Google Docs.

• Perform additional duties as required.

⛳️ Requirements

• Experience in customer service or research/investigations is mandatory.

• Familiarity with internet research is essential.

• Experience with the legal/court system is desirable.

• Background screening experience is preferred.

• Proficiency in MS Office (Outlook, Excel, Word) or similar software is necessary.

• Experience with relevant business management systems such as general ledger, HRIS, CRM, etc. is a plus.

• A high school diploma or equivalent is required.

• A bachelor's degree is preferred.

• If performing work-related driving, a valid driver's license and the ability to maintain a driving record acceptable to the company's liability insurance carrier are required.

• 0 to 2 years of relevant experience is preferred.

• No supervisory experience is required.

• Ability to work during standard Eastern Time Zone business hours.

• Capability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less).

• Some travel by personal automobile and occasional overnight travel may be necessary.

🏝️ Benefits

• Medical, dental, and vision coverage effective from the first day of employment.

• 401(k) plan with employer matching.

• Paid time off.

• 10 company-paid holidays.

• Employee Assistance Program.

• Wellness Program.

• Paid Bereavement leave.

• Pet Bereavement leave.

• Pet Insurance.

• Volunteer time off.

• Telecommuting Stipend.

• Opportunities for professional development.

• Short-term disability coverage.

• Company-paid long-term disability insurance.

• Company-paid life insurance.

• Flexible spending/health savings accounts.

• Employee referral bonus.