Receptionist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage same-day inbound communications from patients and potential patients through phone, email, and SMS.

• Direct inquiries to the appropriate individual or team while resolving straightforward requests directly.

• Implement and troubleshoot both clinical and administrative workflows involving patients.

• Keep up-to-date knowledge of the patient care team and guide patients to the correct individual or resource.

• Assist patients and their families throughout the entire patient journey, from initial inquiry to ongoing care.

• Act as the primary point of contact, influencing patients’ experiences with Sailor Health.

⛳️ Requirements

• Experience is appreciated but not mandatory.

• Background in front-desk roles, call centers, customer service, or administrative support is valued.

• Strong empathetic and clear communication abilities.

• Capability to listen attentively and manage difficult or emotional discussions.

• Proficiency in handling a high volume of calls and messages while preventing requests from accumulating.

• Highly organized and detail-oriented; adept at tracking multiple communication threads.

• Skill in determining when to address requests independently versus when to route them.

• Comfortable with learning Google Workspace, EHR platforms, and CRMs.

• Quick learner when it comes to new software.

• Reliable and trustworthy, demonstrating strong follow-through.

• Must reside in Canada.

• Willingness to work hours aligned with the Eastern Time Zone.

🏝️ Benefits

• Remote-first team structure with the flexibility of working from home.

• Opportunities for growth and ownership.

• Chance to take initiative and influence essential processes.

• Mission-driven role focused on supporting older adults and their families.