Receptionist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage, filter, and direct primary incoming calls for the corporate headquarters.

• Offer support for sales overflow during peak periods.

• Address routine inquiries and escalate more complex calls to Regional Managers, Property Managers, or appropriate departments.

• Monitor, respond to, and organize messages from the main email account.

• Supervise website chatbot interactions and online contact form submissions.

• Log and forward inquiries to the correct property or regional office.

• Evaluate client needs and resolve issues within the scope of authority.

• Track pending requests to ensure timely resolution and follow-up.

• Maintain logs for calls and inquiries.

• Assist with document preparation, data entry, and filing tasks.

• Provide occasional monitoring for urgent emails and calls after hours or on weekends.

⛳️ Requirements

• 1–2+ years of experience in receptionist, administrative support, or corporate customer service positions.

• High school diploma or equivalent qualification.

• Outstanding verbal and written communication skills in English, demonstrating a professional demeanor.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Willingness to learn web chat and phone software.

• Strong time management, problem-solving, and multitasking skills.

• Previous experience in real estate or property management is advantageous but not mandatory.

• Availability from Monday to Friday, 8:00 AM–5:00 PM MST.

• Independent Contractor employment arrangement.

🏝️ Benefits

• 80 hours of paid time off (PTO) annually.

• Observance of U.S. holidays.

• Holiday bonuses.

• Bi-weekly base compensation.