Radiology Scheduler

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a primary contact within Hoag’s Centralized Patient Service Center.

• Oversee both incoming and outgoing patient communications related to diagnostic imaging and specialty-service scheduling.

• Schedule, reschedule, cancel, and confirm appointments for CT, MRI, mammography/DEXA, X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, radiology, and physician scheduling.

• Address inquiries regarding imaging services, appointment availability, preparation instructions, insurance verification, and general service information.

• Record patient interactions, appointment specifics, and updates in scheduling systems and CRM platforms.

• Evaluate patient orders, referrals, and provider instructions in accordance with established guidelines.

• Efficiently navigate multiple scheduling, CRM, and communication systems at once.

• Collaborate with patients, providers, and internal teams to address scheduling requirements.

• Adhere to workflows, call flows, knowledge resources, HIPAA regulations, and privacy/security standards.

• Recognize patient needs and address concerns while fulfilling service expectations.

• Sustain productivity, quality, attendance, and schedule adherence standards in a high-volume contact center.

• Engage in mandatory imaging-modality training and coaching sessions.

• Utilize feedback to enhance performance and service delivery.

• Execute other assigned responsibilities.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of six months' experience in a healthcare contact center, patient access, or customer service environment is preferred, with direct experience scheduling medical appointments within a healthcare setting—ideally in diagnostic imaging, specialty care, or multi-department scheduling.

• Required experience working from home in a private, secure, and distraction-free environment while fully complying with HIPAA and company data privacy protocols.

• Excellent verbal communication skills characterized by empathy, professionalism, and outstanding telephone etiquette.

• Familiarity with contact center performance metrics, including adherence, quality, and service levels.

• Capability to adhere to assigned schedules, including flexibility for shift changes, coverage swaps, and overtime.

• Proficiency in managing multiple systems and tasks concurrently in a fast-paced setting.

• Strong attention to detail with the ability to follow established protocols and workflows.

• Problem-solving capabilities and the ability to investigate and resolve customer inquiries.

• Basic computer skills with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms.

• Ability to type a minimum of 40 words per minute.

• Willingness to work evenings, weekends, or holidays as required.

• Must be able to complete assessments independently if necessary.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Career development opportunities.

• Remote, work-from-home position.