Quality Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, document, and implement test plans and test cases for designated features.

• Conduct exploratory, automated, regression, functional, reliability, and performance testing.

• Collaborate with developers, business analysts, and stakeholders to comprehend requirements, expected agent behavior, and human-in-the-loop processes.

• Engage in code reviews, design discussions, sprint planning, Agile ceremonies, and knowledge-sharing sessions.

• Create and maintain Playwright end-to-end tests and Vitest component tests.

• Execute and sustain contract tests and API tests.

• Test streaming, loading, and error conditions, including slow and failed agent responses.

• Run automated test suites in GitHub Actions and resolve any failing scripts.

• Generate and uphold synthetic test data.

• Strengthen testing processes and uphold automation standards.

• Perform axe-core accessibility checks and manual screen reader tests using JAWS, NVDA, and VoiceOver in accordance with WCAG 2.1/2.2 AA.

• Identify, isolate, document, and monitor defects.

• Analyze test and evaluation results, produce quality metrics, and report on quality status.

• Utilize approved AI-assisted tools for test design, script development, test data generation, documentation, and troubleshooting.

• Validate AI-generated tests, scripts, and analyses for accuracy, security, maintainability, compliance, and business relevance.

• Adhere to policies regarding AI usage, intellectual property, security, privacy, PHI management, and Responsible AI.

⛳️ Requirements

• Over 3 years of experience in software quality assurance or testing, including practical UI test automation.

• Proficient with Playwright or similar end-to-end automation tools, ideally with TypeScript or JavaScript.

• Working knowledge of JavaScript or TypeScript for test automation purposes.

• Familiarity with component testing frameworks such as Vitest or Jest.

• Understanding of API testing tools like Postman and REST APIs.

• Acquainted with CI/CD tools such as GitHub Actions and version control systems like Git.

• Knowledge of test management and defect tracking systems such as JIRA and ALM.

• Expertise in functional, regression, and performance testing methodologies.

• Understanding of Agile methodologies and experience within an Agile development environment.

• Strong analytical abilities and meticulous attention to detail, particularly in troubleshooting and problem resolution.

• Excellent communication skills, receptiveness to feedback, and capability to work collaboratively with cross-functional teams.

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent experience.

• Government-issued photo identification required for identity verification.

• Comprehensive background check mandatory.

• In-person I-9 verification required.

• May need to undergo a drug screening before employment.

• High-speed internet connection exceeding 10 Mbps at home.

• Ability to connect directly to the home internet router for call center employees.

🏝️ Benefits

• Work/life balance.

• Flexible work arrangements.

• Independence to accomplish tasks.

• Health insurance benefits available for qualifying employees.

• Equal opportunity employment.

• Support for reasonable accommodations.