Quality Assurance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the quality management system at Starface, ensuring adherence to quality control and compliance standards.

• Develop and update quality standard operating procedures (SOPs), policies, and guidelines; oversee document management, change control, and routine document evaluations.

• Maintain Product Information Files and up-to-date quality documentation.

• Educate cross-functional teams on quality standards and document their training.

• Facilitate the annual Quality Management Review and quarterly Quality Steering; report quality key performance indicators (KPIs) to senior management.

• Prepare for and conduct quality audits and FDA inspections; perform internal audits and the yearly mock recall.

• Direct product testing initiatives for new product launches, encompassing stability, compatibility, packaging validation, acceptable quality level (AQL) inspections, and production surveillance testing.

• Manage relationships with external laboratories and coordinate testing efforts.

• Establish and uphold AQL standards; review and authorize Certificates of Analysis (COAs), test reports, batch records, and release documentation.

• Evaluate and approve production samples and images; manage lot dispositions and quality holds.

• Organize, execute, and approve line trials; monitor initial productions for new launches.

• Own the quality checkpoints in the New Product Development (NPD) stage-gate process.

• Oversee third-party inspections, sampling strategies, and rework processes.

• Maintain production color and print standards, rangeboards, and retained samples.

• Support the development and engineering of packaging, including technical specifications, testing criteria, and risk assessments.

• Validate component design, functionality, material compatibility, and manufacturability.

• Supervise packaging testing activities, such as drop tests, leakage assessments, transit evaluations, and seal integrity checks.

• Create and sustain finished-good quality specifications.

• Manage supplier quality programs, including onboarding, qualification, technical transfers, and performance assessments.

• Coordinate or perform third-party audits and monitor corrective actions.

• Establish supplier quality metrics and corrective action plans.

• Oversee compliance with licensor quality standards, including audits and documentation for Disney factories.

• Lead investigations into non-conformances, conduct root-cause analyses, and manage corrective and preventive action (CAPA) initiatives.

• Maintain quality metrics, track deviations, perform risk assessments, and develop continuous improvement programs.

• Identify trends and formulate proactive quality strategies.

• Oversee the intake, review, categorization, trending, and reporting of customer complaints in collaboration with Customer Experience.

• Manage quality assessments of escalation cases and handle adverse event reporting.

• Convert consumer insights into enhancements for products or processes.

• Maintain product registrations, ensuring compliance with MoCRA, OTC drug listings, and medical device listings.

• Assist with ingredient, label, and claims evaluations to ensure compliance for both domestic and international markets.

• Collaborate with regulatory agencies, consultants, suppliers, and retailers on documentation and filings.

• Provide internal updates on regulatory changes, including MoCRA, Prop 65, and global cosmetics regulations.

• Report directly to the Head of Operations and collaborate with Product Development, Logistics, Packaging, Regulatory, Creative, and Customer Experience teams.

⛳️ Requirements

• A Bachelor’s degree in a scientific discipline (Chemistry, Biology, Engineering) or equivalent experience is required.

• A minimum of 4 years of experience in quality assurance roles within cosmetics, OTC, or medical device sectors, with a solid understanding of FDA regulations.

• Extensive experience and in-depth knowledge of technical packaging validation and testing methodologies.

• Proficient in quality management systems (document control, SOPs, change control).

• Experience in product testing (stability, compatibility, AQL, surveillance).

• Strong background in supplier quality assurance, audits, and compliance management.

• Experience with non-conformance investigations, CAPA, and root-cause analysis.

• Familiarity with Enterprise Resource Planning (ERP) systems, preferably NetSuite, though not mandatory.

• Experience supporting complaint handling, trending, and adverse event reporting.

• Ideally, experience in a manufacturing setting and collaboration with production teams (processing, packaging, assembly).

• Highly organized, detail-oriented, and skilled at balancing precision with tight deadlines.

• Excellent at managing cross-functional projects and communicating transparently.

• Proactive, inquisitive, and entrepreneurial—able to foresee needs and prepare for potential challenges.

• Ability to translate complex quality and regulatory requirements into straightforward, actionable instructions.

• Comfortable operating in ambiguous situations and excel at problem-solving.

• Experience in the beauty and wellness sector is a plus, but not essential.

• Regulatory experience is beneficial, but not a requirement.

• Familiarity with NetSuite (ERP) is an advantage, but not required.

• Knowledge of Greenlight Guru (QMS) is a plus, but not necessary.

• Experience with intelligence platforms for building dashboards and KPI reporting is advantageous, but not mandatory.

• Residing in the Los Angeles, CA area for occasional site visits is a plus, but not required.

🏝️ Benefits

• Eligibility for bonuses.

• Access to high-quality healthcare options.

• Participation in a 401(k) plan with a 5% employer match eligibility.

• Four weeks of vacation in addition to up to 20 paid holidays.

• Twelve weeks of fully paid parental leave.

• Five days of pet-ernity leave for pet adoption.

• Stipend for home office and internet expenses.

• Fully remote work environment.