Quality Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead the QA operation for the Afilia and Genera TPV applications

• Oversee the strategy, planning, execution, and control of applications and processes related to point of sale terminals (TPV)

• Serve as the primary point of contact between the client and development teams

• Ensure the quality of implementations, maintenance, and transformation initiatives within the TPV ecosystem

• Participate in knowledge transition resulting from the change of service provider

• Guarantee operational continuity, knowledge transfer, and stability of applications

• Coordinate the assigned testing team

• Manage the demand for maintenance, incidents, and projects

• Develop strategies and testing plans

• Manage risks, dependencies, and blockers

• Track defects until resolution

• Coordinate deployments and certifications

• Generate executive metrics and quality indicators

• Participate in follow-up committees with the client

• Manage the knowledge transfer from the outgoing provider

• Identify opportunities for continuous improvement and operational efficiencies

• Ensure compliance with defined processes, standards, and SLAs for the service

⛳️ Requirements

• Over 5 years of experience in QA/Test Management

• More than 3 years leading testing teams in banking or financial projects

• Comprehensive experience in the testing cycle: requirements analysis, test case design, planning and execution, defect management, certification, and closure

• Experience coordinating multidisciplinary teams

• Experience in service transition processes or knowledge transfer (KT)

• Preferred experience in the banking sector or Mexican financial institutions

• Results analysis and identification of bottlenecks

• Proficient in Jira

• Familiarity with Zephyr or equivalent tools

• Intermediate SQL skills

• Validation of interfaces and services

• Log analysis

• Knowledge of Agile and Waterfall methodologies

• Proficient in Microsoft Office: advanced Excel, PowerPoint, and Visio

• Management of quality metrics and indicators

• Basic knowledge and practical application of Generative Artificial Intelligence in the software testing cycle

• Strong leadership skills, client communication, negotiation and conflict management, analytical thinking, results orientation, organization and follow-up, proactivity, ability to work under pressure, and knowledge transfer/documentation

• ISTQB Foundation or higher, Scrum Master or Agile, and certifications related to software quality are desirable

🏝️ Benefits

• Competitive compensation

• Benefits that exceed legal requirements

• Recruitment and onboarding experience

• Collaborative work environment

• Opportunities for career planning and development

• Diverse and inclusive workplace