Qualified Success Architect – Senior Success Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Guide customers through the onboarding, implementation, and adoption processes of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent.

• Develop scalable strategies for generating inbound pipelines in collaboration with Marketing, Sales, RevOps, and IT stakeholders.

• Design and implement solutions that integrate with Salesforce, marketing automation platforms, routing workflows, and go-to-market systems.

• Configure and enhance AI-driven buyer engagement experiences across both web and email channels.

• Convert business goals into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR objectives.

• Establish scalable data models, integrations, governance, and best practices for operations.

• Train customer teams on agentic marketing strategies, AI SDR operations, optimizing inbound conversions, and accelerating pipelines.

• Evaluate buyer engagement, conversion performance, pipeline impact, and trends in adoption.

• Facilitate Executive Strategic Business Reviews and discussions regarding roadmaps.

• Collaborate with Product, Engineering, Sales, and Marketing teams to gather feedback and enhance implementation results.

• Provide ongoing advice to customers throughout their lifecycle to maximize platform value and achieve quantifiable business results.

• Assist in discussions regarding expansion and renewal.

• Introduce AI-driven go-to-market innovations and industry best practices to both customers and internal teams.

⛳️ Requirements

• 5-10 years of experience in Mid Market/Enterprise software.

• Exceptional interpersonal, communication, persuasion, presentation, and writing abilities.

• Extensive knowledge of Salesforce CRM.

• Familiarity with marketing automation systems.

• Understanding of web/scripting technologies, including HTML, CSS, JavaScript, and SaaS applications.

• Excellent problem-solving skills, with the ability to address business needs using technical solutions.

• Willingness to thrive in a fast-paced startup environment with diverse responsibilities.

• Bachelor's degree.

• A strong passion for ensuring customer success with software solutions.

🏝️ Benefits

• Company bonus, where applicable.

• Equity, as applicable.

• Benefits, as applicable.

• Reasonable accommodations during the application or recruitment process.

• An inclusive, equal-opportunity workplace.

• AI agents and resources promoting balance and performance.