Purchasing Processing Team Lead

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Supervise and assist a team of escrow officers and/or assistants managing purchase transactions.

• Ensure that escrow services are accurate, timely, and compliant with regulations.

• Uphold outstanding client service standards.

• Monitor pipeline workloads and distribute tasks to maintain team capacity balance.

• Act as an escalation point for complex or high-risk transactions.

• Train, mentor, and coach team members on best practices, procedures, and compliance standards.

• Ensure compliance with company policies, state regulations, and industry guidelines.

• Collaborate with other departments to address title issues and coordinate closing schedules.

• Review and authorize closing documents and disbursements as necessary.

• Track and report team performance metrics to leadership.

• Promote continuous improvement, accountability, and exceptional customer service.

⛳️ Requirements

• At least 3 years of experience in title and escrow, specifically related to purchase transactions.

• Strong understanding of mortgage loan documentation.

• Proficient in Microsoft Office, particularly Excel for data analysis and reporting.

• Experience with escrow and title software systems, such as SoftPro.

• Proven leadership experience is preferred.

• In-depth knowledge of title insurance, escrow procedures, and state regulatory requirements.

• Exceptional communication, organizational, and problem-solving abilities.

• Capacity to prioritize tasks in a fast-paced environment.

• High school diploma or equivalent is required.

• An associate or bachelor’s degree in business, real estate, or a related field is preferred.

• Minimum of 3–5 years in title and escrow, focusing on purchase transactions.

• Previous leadership, supervisory, or mentoring experience is strongly preferred.

• Escrow Officer license or certification, if mandated by state, is preferred.

• Ability to sit for extended periods and work at a desk/computer is necessary.

• Must be capable of lifting up to 15 pounds occasionally.

• Must currently reside in one of the following states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV, or WY.

• Must be authorized to work in the United States at this time.

🏝️ Benefits

• Fully remote work arrangement available.

• Core business hours are from 8:30 am to 5:30 pm, Monday through Friday.

• 40 hours of work per week.

• Opportunity to work in-office at the Virginia Beach, VA location if local.