Publisher Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the onboarding process for publishers and manage accounts on a daily basis, providing top-tier customer service, consultative support, and conducting regular business reviews.

• Showcase and explain the benefits of upsell product opportunities to clients, driving additional revenue to achieve quarterly targets.

• Track account performance and proactively engage with clients about potential optimization strategies.

• Keep an accurate record of upsell and renewal prospects within the Salesforce CRM system.

• Communicate partner feedback and advocate for client needs with internal teams to guide product development and business strategy.

• Work alongside the VP of Publisher Services to enhance and develop account management processes for more effective partner scaling.

⛳️ Requirements

• A minimum of 5 years of experience in sales or account management within ad tech and/or online video, ideally at a Publisher, SSP, DSP, or similar entity.

• Demonstrated success in managing high-touch customer accounts.

• Exceptional organizational skills and keen attention to detail, with the ability to handle multiple tasks simultaneously.

• Strong written, verbal, and presentation abilities, proven in professional client interactions and capable of engaging with all organizational levels.

• Advanced critical thinking and problem-solving skills, including data analysis, to enhance publisher performance effectively.

• A sense of urgency, independence, accountability, and adaptability suited for a fast-paced startup environment.

• A willingness and eagerness to learn and acquire new skills—both technical and non-technical—to develop effective solutions for publishers.

• Proficient in standard business software applications (Office, Google Suite, Looker, AI platforms like Claude, etc.).

• Capability to independently troubleshoot technical issues and communicate solutions effectively to publishers.

• Willingness to travel as required.

🏝️ Benefits

• Flexible vacation policy.

• Paid parental leave.

• Health insurance.

• 401(k) with company matching.

• Eligibility for performance-based compensation.