Publisher Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage publisher onboarding and oversee daily account operations, providing exceptional customer service, consultative client assistance, and conducting regular business evaluations.

• Showcase and illustrate the benefits of upselling product opportunities to drive additional revenue, aiming to achieve quarterly financial targets.

• Track account performance and proactively inform clients of optimization possibilities.

• Keep an up-to-date record of upsell and renewal prospects within Salesforce CRM.

• Communicate partner insights and advocate for client needs with internal teams to guide product development and business strategy.

• Partner with the VP of Publisher Services to enhance and streamline account management processes for scaling partner relationships effectively.

⛳️ Requirements

• Over 5 years of experience in sales or account management within ad tech and/or online video, ideally at a Publisher, SSP, DSP, or a related field.

• Demonstrated ability to manage high-touch customer accounts successfully.

• Excellent organizational skills, meticulous attention to detail, and the capacity to handle multiple tasks simultaneously.

• Outstanding written, verbal, and presentation abilities with a history of professional interactions with clients at all organizational levels.

• Strong critical thinking and problem-solving skills, including proficiency in data analysis.

• A sense of urgency, independence, accountability, and adaptability suited for a fast-paced startup environment.

• Eagerness and willingness to learn and acquire new technical and non-technical skills.

• Proficiency in standard business applications (Office, Google Suite, Looker, AI platforms like Claude, etc.).

• Capability to independently resolve technical issues and communicate solutions effectively to publishers.

• Willingness to travel as necessary.

🏝️ Benefits

• Flexible vacation policy.

• Paid parental leave.

• Health insurance.

• 401(k) with company match.

• Eligibility for performance-based compensation.